A user is trying to use Remote Desktop to connect to another computer on the LAN. Theconnection fails. The technician opens up a command prompt and types the following: “telnetcomputernamE. 3389” and also gets the same error message. Which of the followi

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第2题：

A user is trying to connect their new desktop to the network but is unable to get an IP address. The technician tests the cable and finds that there are too many open pairs. Which of the following wiring standards needs to be used in the replacement cable?（）

• A、568B
• B、Crossover
• C、569-A
• D、607-A

第3题：

Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional？（）

• A、Network Neighborhood > navigate to the users computer > right click > select Offer Remote Assistance
• B、Go to Help and Support Center > Pick a Task > Use Tools > Offer Remote Assistance
• C、Run Remote Desktop Connection > Select Connect to User Enter the IP address
• D、Start > Programs > Administrative Tools > Remote Assistance

第4题：

A technician is attempting to use a command line prompt to continuously ping a remote server to check availability and reliability of the connection. Which of the following provides the ping command needed to continuously ping the system?（）

• A、ping -a
• B、ping -f
• C、ping -r
• D、ping -t

第5题：

A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

• A、Configuring the Windows Firewall exceptions.
• B、Using Windows Messenger.
• C、Configuring My Network Places.
• D、Using Internet Explorer.

第6题：

Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

• A、Put all other work orders on hold and assist the user with all their computer issues.
• B、Have another technician take over support calls for this user.
• C、Explain that the user needs to fill out a work order for the computer problems.
• D、Ask the user to call another technician for more in-depth assistance.

第7题：

The technician needs to map a network share to the user’s Windows 7 computer from thecommand prompt. Which of the following commands will the technician execute?（）

• A、NET SEND
• B、NET CONFIG
• C、NET USE
• D、NET NAME

第8题：

A remote user is trying to telnet to the production server. The session is getting a timeout error. Which command should the user issue to verify the network connection？（）

• A、iptrace
• B、nslookup
• C、netstat
• D、traceroute

第9题：

You have a computer that runs Windows XP Professional Service Pack 2 (SP2). A remote user has a computer that runs Windows XP Professional SP2. The remote user experiences several errors while attempting to install an application. You need to remotely observe the actions the user performs. What should you do first?（） 

• A、Instruct the user to send you a Remote Assistance invitation. 
• B、Instruct the user to start the Remote Desktop Help Session Manager service.
• C、At the command prompt, establish a telnet session to the user's computer. 
• D、Enable a Remote Desktop and establish a Remote Desktop Connection. Log on by using the local administrator account.

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第13题：

A support technician wants to help a user, in a different city, navigate a new software program. Which of the following will allow the user and technician to view and control the Windows XP PC desktop simultaneously?（）

• A、Terminal Services
• B、Remote Assistance
• C、Routing and Remote Access Service
• D、Remote Desktop

第14题：

A technician is able to connect to the Internet but cannot connect to a remote machine through Remote Desktop in Windows XP. Each time the technician attempts to connect to a remote location, the software times out. Which of the following is the MOST likely problem?（）

• A、The Java applet is disabled in the web browser.
• B、Deny all has not been configured in the firewall.
• C、Wireless network drivers are corrupt.
• D、Port forwarding settings are not correct

第15题：

A Windows user is trying to get to a shared folder on a server but is receiving an error message that multiple connections to the same resource are not allowed. Which of the following tools can the technician use from the user’s workstation to get the user reconnected as quickly as possible？（）

• A、nbtstat with the/reload parameter
• B、nbtstat with the/resolved parameter
• C、net use with the/delete parameter
• D、net use with the/persistent parameter

第16题：

A technician is trying to connect from a home computer to their office computer, but cannotconnect via Remote Desktop. Which of the following ports needs to be open for RDP traffic to be allowed?（）

• A、21
• B、80
• C、443
• D、3389

第17题：

A technician is renaming files on a PC from a command prompt and is currently in the root of driveC: Which of the following commands should the technician use to move to a different directory? （）

• A、CD
• B、DIR
• C、MD
• D、RD

第18题：

A technician cannot connect using Remote Desktop. Which of the following ports needs to be allowed in the firewall？ （）

• A、23
• B、443
• C、8080
• D、3389

第19题：

A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）

• A、 Guest user account
• B、 Limited user account
• C、 Power user account
• D、 Administrator user account

第20题：

A user has a computer that runs Windows XP Professional. The user attempts to connect to the computer by using a Remote Desktop Connection and receives the following error message: “The local policy of the system does not permit you to log on interactively.” You need to ensure that the user can log on to the computer by using a Remote Desktop Connection. What should you do?（） 

• A、From the System settings, disable Remote Assistance.
• B、Add the user's account to the Remote Desktop Users group. 
• C、From Windows Firewall, modify the scope of the Remote Desktop exception. 
• D、Set the Remote Desktop Help Session Manager service Startup type to Automatic, and then start the service.

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