A system administrator has disabled USB ports after experiencing several virus outbreaks. A user needs to transfer several extremely large work related files from their home desktop computer to their work desktop computer. Which of the following will allo

第1题：

第2题：

A user states that their work PC has become infected with a virus. Which of the following shouldthe technician do FIRST?（）

• A、Perform an antivirus program scan
• B、Boot the machine into Safe Mode
• C、Remove the machine from the network
• D、Check for system security patches

第3题：

Which of the following access levels allows a user to perform normal day to day work with their own files but does not allow them to change system files or computer performance?（）

• A、Administrator
• B、User
• C、Guest
• D、Power user

第4题：

A technician is trying to connect from a home computer to their office computer, but cannotconnect via Remote Desktop. Which of the following ports needs to be open for RDP traffic to be allowed?（）

• A、21
• B、80
• C、443
• D、3389

第5题：

A user has a computer that runs Windows XP Professional. The user attempts to connect to the computer by using a Remote Desktop Connection and receives the following error message: “The local policy of the system does not permit you to log on interactively.” You need to ensure that the user can log on to the computer by using a Remote Desktop Connection. What should you do?（） 

• A、From the System settings, disable Remote Assistance.
• B、Add the user's account to the Remote Desktop Users group. 
• C、From Windows Firewall, modify the scope of the Remote Desktop exception. 
• D、Set the Remote Desktop Help Session Manager service Startup type to Automatic, and then start the service.

第6题：

You are the desktop administrator for Contoso, Ltd. A graphic designer named Peter saves all his files in the My Documents folder on his Window XP Professional computer. Peter now needs to work on several computers each day to complete his work. Peter needs to be able to access his files at any time. You implement a roaming user profile and a home directory for Peter. However, Peter reports that when he uses his roaming profile, it takes 10 minutes for him to log on to computers other than his own. You need to reduce the amount of time it takes for Peter to log on to computers when using his roaming profile. What should you do?（） 

• A、Change the UNC path of Peter’s roaming profile to his home directory folder. 
• B、Log on as a local administrator on Peter’s computer. Change the roaming profile to a local profile. 
• C、Log on as a local administrator on Peter’s computer. Edit the local Group Policy to exclude Directories in Roaming Profile. 
• D、Log on as a local administrator on Peter’s computer. In the properties of the My Documents folder, change the Target folder location to Peter’s home directory.

第7题：

You administer Company's network that consists of 100 Windows 2000 Professional computers and nine Windows 2000 Server computers. All users at Company save their work files in home folders on a network server. The network server is configured with two NTFS volumes. One of the NTFS volumes contains the home folders for the users at Company and the other NTFS volume contains a shared folder named PROGRESS, which is used for users to save temporary work files in. Disk quotas and Encrypting File System (EFS) is enabled on the NTFS volume with the home folders. All users have a default limit of 100 MB and the option to deny space to users who exceed their limit has been enabled.  A user reports that he cannot save any files to his home folder. He also cannot update files in his home folder. The user currently has no data stored in the PROGRESS folder. When he attempts to save files to his home folder, he receives the following error message: "Insufficient disk space." Other users are not experiencing this problem with their home folders. You want to allow the user to save files on the network server.  What should you do?（）

• A、 Use Windows Backup to archive and remove old files on the server.
• B、 Compress the files in the user’s home folder to allow additional files to be saved.
• C、 Move some of the files from the user’s home folder to the PROGRESS share folder.
• D、 Log on the network as a Recovery Agent. Decrypt all of the user’s files in his home folder. 
• E、 Lon on to the network by using the domain Administrator account. Grant the user Full Control permission to his home folder.

第8题：

You have a computer that runs Windows XP Professional. Multiple users share the computer. Users work in either French or English. You need to ensure that users can change the language in which the system menus appear. What should you do first?（） 

• A、From the Display Properties, modify the Desktop settings.
• B、From Internet Explorer, modify the Language Preferences. 
• C、From the Multilingual User Interface (MUI) pack installation CD, run muisetup.exe. 
• D、From Regional and Language Options, modify the Location settings and the Input Languages settings. 

第9题：

You have a computer that runs Windows XP Professional. Multiple users share the computer. You log on to the computer by using the local administrator account and install a custom application. You need to add an application shortcut to the desktop of all new users who use the computer. The shortcut must appear on the desktop of new users only. What should you do?（）

• A、Copy the shortcut to %systemdrive%/documents and settings/default user/desktop/.
• B、Copy the shortcut to %systemdrive%/documents and settings/all users/desktop/.
• C、Copy the shortcut to your desktop. Modify the %comspec% system environment variable. 
• D、Copy the shortcut to the guest user’s desktop. Assign the Everyone group Read permission to the guest user profile.

第10题：

第11题：

第12题：

第13题：

A user works daily with video production and needs portable storage which will allow them to transport their work back and forth from home. Taking the users storage and bandwidth requirements into consideration, which of the following would BEST suit the users needs?（）

• A、An external hard drive connected via eSATA
• B、An external hard drive connected via USB 2.0
• C、An external hard drive connected via serial
• D、A thumb drive connected via USB 2.0

第14题：

A technician plugs a USB device into the front panel of a desktop computer and nothing happens.The technician knows that plug-n-play is enabled. Which of the following BEST describes a possible cause to this issue?（）

• A、The technician plugged a USB 2.0 device into a USB 1.1 port.
• B、The technician needs to reboot the computer for the device to work.
• C、The technician plugged a USB 1.1 device into a USB 2.0 port.
• D、The front panel connectors are not plugged into the motherboard.

第15题：

A military member has just returned to the United States from Europe and reports their personaldesktop computer does not work. Which of the following is the MOST logical solution to thisproblem?（）

• A、The computer is unable to work in the US because of EU licensing arrangements
• B、The power supply needs to be replaced with one rated for 110 watts
• C、The power supply needs a power inverter to handle the change in cycles
• D、The power supply voltage needs to be switched to 110 from 220

第16题：

A technician plugs a USB device into the computer. The system tray displays a message that reports the device is installed, but may not work properly. Which of the following is the MOST likely cause of the message?（）

• A、The device needs a firmware update
• B、The device needs an updated driver installed
• C、The plugged in device is too slow for the USB port speed
• D、The device is incompatible with the installed version of Windows

第17题：

You are the administrator of a computer named Computer1 that runs Windows 7. Several users shareComputer1. The users plan to encrypt files on the computer. You need to ensure that you can access allencrypted files on the computer.  What should you do first?（）

• A、At a command prompt， run Cipher.exe.
• B、At a command prompt， run Certutil.exe.
• C、From the local computer policy， modify the User Rights Assignment.
• D、From User Accounts， run the Manage your file encryption certificates wizard.

第18题：

You install Microsoft Windows Vista on a computer.  You will share the computer with another user.  You need to prevent the user from making unauthorized changes to the computer.  What should you do？ （）

• A、Add the user to the Guests group.
• B、Create a standard user account for the user.
• C、Create an administrator account for the user.
• D、Add the user to the Remote Desktop Users group.

第19题：

You have two desktop computers at your home. You establish a remote desktop connection from one computer to the other.  The remote session fails to show the desktop background of the remote computer. You need to view the desktop background when you establish a remote session.  What should you do？（）

• A、Copy the desktop background image file from the remote computer to the local computer. 
• B、Configure the Remote Desktop Connection properties to display the remote desktop in full screen.
• C、Click the Broadband option on the Experience tab of the Remote Desktop Connection properties.
• D、Click the LAN （10Mbps or higher） option on the Experience tab of the Remote Desktop Connection properties.

第20题：

You have a computer that runs Windows XP Professional Service Pack 2 (SP2). A remote user has a computer that runs Windows XP Professional SP2. The remote user experiences several errors while attempting to install an application. You need to remotely observe the actions the user performs. What should you do first?（） 

• A、Instruct the user to send you a Remote Assistance invitation. 
• B、Instruct the user to start the Remote Desktop Help Session Manager service.
• C、At the command prompt, establish a telnet session to the user's computer. 
• D、Enable a Remote Desktop and establish a Remote Desktop Connection. Log on by using the local administrator account.

第21题：

After removing several obsolete programs from a PC, a user is experiencing slower than usuallyprocessing times. Which of the following would be the BEST way to speed up the processing? （）

• A、Use an external hard drive.
• B、Defrag the hard drive.
• C、Add more RAM to the computer.
• D、Install a larger hard drive.

第22题：

第23题：