A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）A、Immediately forward the call to the vendor.B、Give the informatio

题目

A person calls in asking for the name of the vendor that the technician uses for the organizations firewall hardware. Which of the following is the BEST action for the technician to take?（）

  • A、Immediately forward the call to the vendor.
  • B、Give the information to the caller.
  • C、Hang up on the caller immediately and report the call to upper management.
  • D、Politely refuse to give the information and end the call.
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参考答案和解析
正确答案:D
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