A technician is replacing fifteen 21 CRTs with 19 LCDs. The storage room is on the other side of the building. Which of the following safety measures should the technician take?（）A、Wear a back brace when lifting and carrying the CRTs to the storage room.B

第1题：

Which of the following should the technician do FIRST when replacing a motherboard?（）

• A、Use a benchmarking tool
• B、Use anti-static wrist band
• C、Remove the CPU
• D、Remove the power supply

第2题：

Which of the following is the FIRST step a technician should take when troubleshooting a device issue？（）

• A、Gather information from the customer.
• B、Isolate the problem on the device.
• C、Read the service documentation for possible causes.
• D、Check the parts life counters.

第3题：

Which of the following tools should Mike, a technician, use when testing a serial port?（）

• A、Cable tester
• B、Multimeter
• C、Loopback plug
• D、Logic probe

第4题：

After a technician installs a video card, which of the following should the technician configure NEXT?（）

• A、Resolution
• B、Colors
• C、Dots per inch
• D、Refresh rate

第5题：

As an experienced technician, you are responsible for Technical Support in your company. One of the trainees is asking you how to create separate networks on one Storage Area Network so as to provide enhanced availability, security, etc. Which of the following solution will enable that?（）

• A、Cisco Direct Attached Storage
• B、Cisco Virtual Attached Storage Network
• C、Cisco Virtual Storage Area Network
• D、Cisco Direct Storage Area Network

第6题：

When disposing of data， which of the following should be considered FIRST？（）

• A、Company policy requirements
• B、Local legal requirements
• C、Storage requirements
• D、Disposal requirements

第7题：

A technician needs to ensure that a specific application on a single home user's computer receives Internet traffic reliably. The home network provides access to three other users and the application relies on a specific protocol. Which of the following should the technician use?（）

• A、DHCP
• B、PAT
• C、Proxy
• D、IPX

第8题：

A technician needs to configure a computer with an external storage drive. Which of the following interfaces would provide the FASTEST throughput?（）

• A、USB 2.0
• B、eSATA
• C、CAT5
• D、FireWire

第9题：

Which of the following should the technician do FIRST when removing a paper jam?（）

• A、Open all the doors in the printer.
• B、Clear the print queue.
• C、Turn the printer off.
• D、Take the printer offline.

第10题：

When monitoring a system using vmstat with an interval， which of the following conclusions should be drawn about the metrics under page pi and page po？（）

• A、 The values do not include working storage.
• B、 The values do not include persistent storage.
• C、 The values include both persistent and working storage.
• D、 The values are not working or persistent storage.

第11题：

第12题：

A customer requires a shock resistant mass storage device in their PC. Which of the following drives should the technician install?（）

• A、Hard disk
• B、Solid state
• C、Floppy
• D、Tape

第13题：

When a technician left the server room Monday evening everything was operational. When the technician returned Tuesday morning， the front bezel was off of the mail server， and it had been powered off. Which of the following should be checked FIRST？（）

• A、TCP/IP settings
• B、RAID configuration
• C、Whether the power cord is attached
• D、Server room access log

第14题：

Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

• A、The technician should always bend at the waist and lift with their arms.
• B、The technician should seek assistance from an available customer.
• C、The technician should always bend at the waist and lift with their back.
• D、The technician should get assistance from another technician.

第15题：

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

• A、Agree with the user’s complaints
• B、Clarify the user’s statements
• C、Minimize the user’s criticism
• D、Shadow the other technician on the next repair

第16题：

A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）

• A、Install new drivers on the computer.
• B、Install a new ink cartridge.
• C、Install a print head on the printer.
• D、Remove the packing tape from the print head.

第17题：

A technician is troubleshooting a user’s problem; important Windows services are not starting. In which of the following locations should the technician check to investigate when these services started or stopped?（）

• A、Com+.log
• B、System Log
• C、Security Log
• D、Application Log

第18题：

A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of thereplaced hardware. Which of the following should the technician do to BEST ensure properdisposal?（）

• A、Store equipment in IT inventory.
• B、Donate to a local nonprofit organization.
• C、Follow local government regulations for disposal.
• D、Affix MSDS sheet to items for the waste management company.

第19题：

A technician notices the storage space available on a data server is rapidly decreasing. A few users seem to be storing considerably more data than the other users. Which of the following should the technician implement to give all users the same amount of available storage space？（）

• A、Disk quotas
• B、Group memberships
• C、Logon scripts
• D、Shadow volumes

第20题：

A technician has replaced a video card with another manufacturer’s video card. The driverinstallation does not complete. Which of the following steps should the technician take FIRST?（）

• A、Roll back the driver.
• B、Install the original video card and reboot.
• C、Delete the monitor.
• D、Remove the video card and reboot.

第21题：

第22题：