When a technician left the server room Monday evening everything was operational. When the technician returned Tuesday morning， the front bezel was off of the mail server， and it had been powered off. Which of the following should be checked FIRST？（）A、TCP

第1题：

第2题：

Which of the following should the technician do FIRST when replacing a motherboard?（）

• A、Use a benchmarking tool
• B、Use anti-static wrist band
• C、Remove the CPU
• D、Remove the power supply

第3题：

For a technician to test network connectivity to a remote host on a Unix Server which of the following commands should they run？（）

• A、 IPCONFIG
• B、 PING
• C、 ARP
• D、 IFCONFIG

第4题：

A technician works for a company that has recently been affected by a virus. The virus entered the network by using port 6000. Port 6000 is used by an application located on a server. The technician has been asked to block this port on all servers and computers except for the one server which uses this port. Which of the following should the technician do？（）

• A、Update the antivirus application
• B、Install critical update security patches
• C、Adjust the software firewall settings
• D、Replace the current antivirus program

第5题：

A technician is troubleshooting a laptop LCD, and when the cover is opened nothing shows on the screen. Then all of a sudden the screen comes on and works fine. Which of the following should the technician check FIRST?（）

• A、Backlight
• B、Inverter
• C、Loose cable
• D、Lid switch

第6题：

A technician wants to compare a new server performance over a period of time. Which of the following should the technician do FIRST?（）

• A、Monitor processor performance logs
• B、Constantly check the task manager
• C、Use performance server logs
• D、Establish a baseline for the server

第7题：

A user calls the system administrator and states that they can no longer access the file server they had been working on all morning. To trouble shoot this problem，  which step should the administrator take FIRST？（）

• A、 Reboot the file server.
• B、 Ask the user what they were doing when they noticed the problem.
• C、 Ask the user to reboot their PC.
• D、 Ask the user to ping the default gateway and report the response times back to the administrator.

第8题：

Which of the following should the technician do FIRST when removing a paper jam?（）

• A、Open all the doors in the printer.
• B、Clear the print queue.
• C、Turn the printer off.
• D、Take the printer offline.

第9题：

A technician receives a call on monday morning that several computers will not connect to the network. The technician determines that the computers left on over the weekend are functional and those that were turned off over the weekend are not functioning. Which of the following is the MOST likely source of the problem?（）

• A、DHCP is not functioning.
• B、WINS needs to be restarted.
• C、DNS is not functioning.
• D、LDAP is not functioning.

第10题：

第11题：

第12题：

第13题：

A technician at a small business goes into the server room to perform maintenance on a server and notices it is very hot and audible alarms are going off. The technician is unsure of how to remedy the situation. Which of the following should the technician do？（）

• A、Turn off all the equipment in the server closet
• B、Install a fan in the server closet
• C、Turn off the power to the server closet
• D、Follow escalation procedures for emergencies

第14题：

A technician wants to compare a new servers performance over a period of time. Which of the following should the technician do FIRST？（）

• A、 Monitor processor performance logs
• B、 Constantly check the task manager
• C、 Use performance server logs
• D、 Establish a baseline for the server

第15题：

The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?（）

• A、A new default gateway has been setup.
• B、A new Internet shortcut has been added.
• C、A new web browser has been installed and is now the default.
• D、A proxy server has been enabled.

第16题：

A server has failed after a tested and scheduled change control has been implemented.  Which of the following is the FIRST thing the server technician should do？（）

• A、Perform a root cause analysis.
• B、Escalate the problem.
• C、Notify stakeholders.
• D、Establish a plan of action.

第17题：

Which of the following safety procedures is the BEST when lifting heavy equipment onto a repairbench?（）

• A、The technician should always bend at the waist and lift with their arms.
• B、The technician should seek assistance from an available customer.
• C、The technician should always bend at the waist and lift with their back.
• D、The technician should get assistance from another technician.

第18题：

A technician receives a new printer for repair and the work order states that when powered on the printer makes a loud noise and will not print.  Which of the following actions should the technician take？ （）

• A、Install new drivers on the computer.
• B、Install a new ink cartridge.
• C、Install a print head on the printer.
• D、Remove the packing tape from the print head.

第19题：

When adding another server to an existing rack mount system, which of the following should the administrator consider FIRST?（）

• A、Load on UPS
• B、Rack temperature
• C、Room temperature
• D、Ease of access

第20题：

A technician would like to ensure that when users connect to a web server in a server farm， they connect to the server with the lowest CPU utilization. Which of the following technologies would accomplish this？（）

• A、Load balancing
• B、High availability
• C、Virtual machine
• D、Reverse proxy

第21题：

A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）

• A、Clean the heatsink assembly of debris.
• B、Turn the fan off when the AC adapter is attached.
• C、Turn the fan to low in the BIOS.
• D、Replace the processor and fan.

第22题：

第23题：