A technician has a laptop in for repair with a consistent video corruption issue. The issue is seen on the local display and on an external monitor. The issue happens on the BIOS setup screen as well as within Windows. Which of the following laptop compon

第1题：

After a technician replaces a laptop display, the technician now notices that the wireless no longer works. Which of the following would be the MOST likely cause？（）

• A、The wireless switch was damaged during the display installation.
• B、The network card has failed.
• C、The new display is interfering with the wireless signal.
• D、The antenna connector was not reconnected.

第2题：

A user has purchased a laptop that has no means to charge the battery. Which of the followingwould the user MOST likely purchase?（）

• A、USB cable
• B、AC adapter
• C、PCMCIA card
• D、Replacement battery

第3题：

A user states that they are trying to project their laptop to a screen for a presentation. They have plugged the projector cable into their laptop, and turned the projector on, but no signal is found. Which of the following should the technician perform FIRST?（）

• A、Ensure the projector is receiving power
• B、Verify the laptop is not running on battery
• C、Toggle the function key for displays
• D、Replace the projector cable with another

第4题：

A user is unable to view any DVDs on their laptop which has a DVD-ROM drive installed. After further investigation, the technician realizes that there is not any DVD-ROM or CD-ROM available under the My Computer utility. Which of the following system utilities would MOST likely be used to identify and resolve this issue?（）

• A、Task Manager
• B、Device Manager
• C、DEFRAG
• D、Event Viewer

第5题：

A user is attempting to connect to the network remotely using a laptop and dial-up. The user plugsthe cable into the only available laptop connection, but the connector is loose inside the port. TheMOST likely reason the connector is loose is the:（）

• A、RJ-11 connector needs to be re-crimped
• B、User has plugged into the laptop's NIC port
• C、User has plugged the wrong end of the cable into the port
• D、RJ-11 connector needs to be replaced with an RJ-45 connector

第6题：

A technician is working on a SOHO wireless network and notices that the wireless adaptor in the laptop shows excellent connection at 11Mbps. The technician has a wireless N adaptor. Which of the following would BEST describe this connection speed?（）

• A、The laptop is too far away from the WAP.
• B、The WAP is using 802.11a frequencies.
• C、The laptop is only set to allow 802.11n connections.
• D、The technician is on an 802.11b network.

第7题：

A user states that the wireless on their laptop was working when they where at home, however,now in the office no wireless connection can be made. Which of the following should the technician check FIRST?（）

• A、If the wireless is enabled
• B、If the laptop is connected to the correct gateway
• C、If the SSID is enabled
• D、If the DHCP address scheme is correct

第8题：

A technician has a laptop that is running slow and notices the fan is on high. Which of the following should the technician try FIRST?（）

• A、Clean the heatsink assembly of debris.
• B、Turn the fan off when the AC adapter is attached.
• C、Turn the fan to low in the BIOS.
• D、Replace the processor and fan.

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第13题：

The technician has suspicions that a browser has been hijacked. Which of the following should the technician look for in this situation?（）

• A、A new default gateway has been setup.
• B、A new Internet shortcut has been added.
• C、A new web browser has been installed and is now the default.
• D、A proxy server has been enabled.

第14题：

A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices that when the display panel is moved, the line appears and then disappears. Which of the following is the MOST likely cause?（）

• A、The hinge on the display panel is damaged.
• B、The display cable is loose or damaged.
• C、The display panel is defective.
• D、The video controller on the system board is defective.

第15题：

A technician receives a laptop work order stating that the mouse pointer from the touchpad is moving randomly around the screen. Which of the following should the technician do FIRST？（）

• A、Reboot the computer.
• B、Replace the touchpad.
• C、Clean the touchpad.
• D、Update the driver.

第16题：

A laptop will not output to a connected projector. Which of the following steps should a technician take FIRST?（）

• A、Press the appropriate function + monitor key.
• B、Adjust the BIOS settings for external display.
• C、Replace the video card on the laptop.
• D、Update video drivers for the video card.

第17题：

An executive’s laptop screen has been damaged and will not power on. Which of the following is the FASTEST way to get the executive back online?（）

• A、Pull the hard drive and install it in a spare laptop of the same make and model.
• B、Replace the motherboard on the laptop.
• C、Build the executive a temporary laptop and attempt to repair the damaged one.
• D、Replace the backlight on the laptop.

第18题：

A technician is upgrading an internal IDE drive in a laptop. Which of the following HDD types is thetechnician MOST likely using?（）

• A、PATA
• B、SATA
• C、Solid state
• D、RAID

第19题：

A technician receives a laptop that is running out of battery power more quickly than expected.Which of the following can the technician do to correct the problem？ （）

• A、Note on the work order that the laptop is losing battery capabilities and the laptop must be replaced.
• B、Replace the battery by purchasing a new battery from the manufacturer.
• C、Stop using the battery and use alternating current （AC） power for the laptop.
• D、Replace the AC adaptor by purchasing a new adapter from the manufacturer.

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