A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the

题目

A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the following is an appropriate response to the users concerns? （）

  • A、A Trojan may have infected the OS or worked its way into the MBR. What did you download recently that caused the problem?
  • B、I understand your concern, and will try to have your computer working again as quickly as possible so that you can finish your report.
  • C、If the paper was so important to you, you should have created a backup copy so you could finish it on another computer.
  • D、I do not understand why you are upset. I am sure your professor will understand and you will be able to turn in the paper tomorrow.
相似考题

1.Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?()A. Put all other work orders on hold and assist the user with all their computer issues.B. Have another technician take over support calls for this user.C. Explain that the user needs to fill out a work order for the computer problems.D. Ask the user to call another technician for more in-depth assistance.

2.A user reports that they walked away from their laptop for 30 minutes and when they came backthe screen was very dim. The user tried moving the mouse and increasing the brightness setting,but neither worked. Which of the following should the technician do FIRST?（）A. Plug in an external monitor to test the video card.B. Run a check disk scan to verify there is no corruption.C. Check if the laptop is now on battery power.D. Have the LCD screen replaced with a known good screen.

3. A network technician arrives to work and discovers users are having a problem connecting the company server. The server operator was working on upgrades the night before. Which of the following documents should the technician use to attempt to discover the problem?（）A、Network mapsB、Change managementC、BaselinesD、Cable management

4.A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?()A. Windows Firewall settingsB. DHCP settingsC. Disable HomeGroupD. Wireless on/off switch

更多“A user reports that their computer suddenly will not boot. When the technician arrives, they discover that the user is very worried they will not be able to complete a research paper theyve been working on which is due by the end of the day. Which of the ”相关问题

  • 第1题：

    A technician supports users in a client/server environment. A user suddenly cannot access any network resources. The user tried to logon to a known working computer but was unsuccessful.Which of the following should the technician check FIRST？（）

    • A、Check if the user account is locked
    • B、Check group policy
    • C、Check the drive for fragmentation
    • D、Check NTFS permissions

    正确答案:A

  • 第2题：

    An end user reports that their computer is not performing as fast as it used to and it shuts down unexpectedly. Which of the following is the MOST likely cause?（）

    • A、Network data cables are damaged.
    • B、Memory has become unseated.
    • C、The user has defragmented the hard drive.
    • D、Processor cooling fan is not functioning.

    正确答案:D

  • 第3题：

    A user reports that their machine seems to be running slower than usual. The user states that the computer has become progressively worse as more applications are installed. Which of the following is the FIRST step the technician should take?（）

    • A、Run the CHKDSK utility
    • B、Run the disk defragmenter utility
    • C、Increase the capacity on the system volume
    • D、Convert to a dynamic drive on the system

    正确答案:B

  • 第4题：

    A user reports that they are unable to reach a particular website. The user had no issues reaching the site earlier in the day. Which of the following is the MOST likely cause of the lack of access？（）

    • A、The VLAN is misconfigured
    • B、The user has an improperly configured NIC
    • C、The DHCP server is down
    • D、The DNS server is down

    正确答案:D

  • 第5题：

    A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）

    • A、“Sometimes computers are just strange, but it seems to be working now.”
    • B、“You gave them the wrong address and caused this problem.”
    • C、“The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”
    • D、“The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”

    正确答案:C

  • 第6题：

    A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）

    • A、has not been installed on the user’s computer.
    • B、is not turned on.
    • C、driver is corrupt.
    • D、cable is unplugged.

    正确答案:A

  • 第7题：

    A user reports that the computer is running slowly. After running the SFC， a technician observes that the dllcache folder has become corrupted. Which of the following utilities can be run to repair the contents of the dllcache directory？ （）

    • A、FORMAT
    • B、SFC
    • C、HyperTerminal
    • D、DEFRAG

    正确答案:B

  • 第8题：

    An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）

    • A、The system has a fragmented hard drive.
    • B、The drive interface needs to be changed.
    • C、The user has too many documents on the hard drive.
    • D、The system page file has an issue.

    正确答案:A

  • 第9题：

    A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）

    • A、 Guest user account
    • B、 Limited user account
    • C、 Power user account
    • D、 Administrator user account

    正确答案:A

  • 第10题：

    单选题
    A user reports that when trying to print a document nothing comes out of the printer and states that the only printer in the printer dialog box is ’Microsoft Office Document Image Writer.’ The technician should understand that the problem is that the printer： （）
    A

    has not been installed on the user’s computer.

    B

    is not turned on.

    C

    driver is corrupt.

    D

    cable is unplugged.


    正确答案： C
    解析： 暂无解析

  • 第11题：

    单选题
    An end user reports that their computer is making noise constantly. The technician notes that the hard drive activity light is on frequently. The technician finds plenty of free space on the drive.Which of the following BEST explains why the drive light is continuously active?（）
    A

    The system has a fragmented hard drive.

    B

    The drive interface needs to be changed.

    C

    The user has too many documents on the hard drive.

    D

    The system page file has an issue.


    正确答案： B
    解析： 暂无解析

  • 第12题：

    单选题
    A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）
    A

     Guest user account

    B

     Limited user account

    C

     Power user account

    D

     Administrator user account


    正确答案： B
    解析： 暂无解析

  • 第13题：

    A home user working outside an office reports that their laptop is no longer connecting to theInternet. Which of the following would a technician recommend to check FIRST?（）

    • A、Windows Firewall settings
    • B、DHCP settings
    • C、Disable HomeGroup
    • D、Wireless on/off switch

    正确答案:D

  • 第14题：

    Which of the following is the BEST way for Karen, a technician, to mitigate phishing attempts?（）

    • A、Installing antivirus
    • B、Reconfiguring the firewall
    • C、Changing the permissions and passwords
    • D、Educating the end user

    正确答案:D

  • 第15题：

    Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

    • A、After an unsuccessful reboot
    • B、If a user’s IP address has been spoofed
    • C、After using IPCONFIG /RELEASE
    • D、If the computer has an ARP address conflict

    正确答案:C

  • 第16题：

    A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

    • A、Configuring the Windows Firewall exceptions.
    • B、Using Windows Messenger.
    • C、Configuring My Network Places.
    • D、Using Internet Explorer.

    正确答案:B

  • 第17题：

    A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

    • A、Warn the user
    • B、Report through proper channels
    • C、Wipe the drive
    • D、Give the computer back to the user

    正确答案:B

  • 第18题：

    A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）

    • A、“It is a message that informs the technician of what hardware needs to be replaced.”
    • B、“A bluescreen message is just another name for an error.”
    • C、“It provides the technician with more information about the problem.”
    • D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”

    正确答案:C

  • 第19题：

    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

    • A、Put all other work orders on hold and assist the user with all their computer issues.
    • B、Have another technician take over support calls for this user.
    • C、Explain that the user needs to fill out a work order for the computer problems.
    • D、Ask the user to call another technician for more in-depth assistance.

    正确答案:C

  • 第20题：

    A technician is working on a PC that may have malware. Which of the following should thetechnician try FIRST?（）

    • A、Educate the end user about how a computer becomes infected.
    • B、Perform a clean install of the OS.
    • C、Boot the PC in Safe Mode.
    • D、Quarantine all infected files.

    正确答案:C

  • 第21题：

    A System p adminstrator must recover user information from a system that will not successfully boot. Which of the following install methods will accomplish this （）

    • A、Preservation
    • B、Migration
    • C、New and complete overwrite
    • D、Repair

    正确答案:A

  • 第22题：

    单选题
    Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）
    A

    After an unsuccessful reboot

    B

    If a user’s IP address has been spoofed

    C

    After using IPCONFIG /RELEASE

    D

    If the computer has an ARP address conflict


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    A user calls about a problem with receiving email. After troubleshooting the user’s computer and finding nothing wrong, the technician contacts the email sender and finds out the user gave out their email address incorrectly. Which of the following is the BEST approach in explaining the issue to the user?（）
    A

    “Sometimes computers are just strange, but it seems to be working now.”

    B

    “You gave them the wrong address and caused this problem.”

    C

    “The sender had the e-mail address wrong, but they have it correct now and the problem has been resolved.”

    D

    “The SMTP server was not getting a proper resolution of the recipient name field when it was parsing the header.”


    正确答案： C
    解析： 暂无解析

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