A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A、Agree with the user’s complaintsB、Clarify the user’s statementsC、Minimize the user’s critici

题目

A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）

  • A、Agree with the user’s complaints
  • B、Clarify the user’s statements
  • C、Minimize the user’s criticism
  • D、Shadow the other technician on the next repair
相似考题

1.You are the administrator of Ezonexam's network.An employee named Mark has a local user account on a Windows 2000 Professional computer. Mark has rights and permissions to multiple files and folders on the computer. All of Mark's permissions are being granted through group membership. Mark recently hired a new employee named Eric as his assistant.You want Eric to have the same rights and permissions that Mark has on the Windows 2000 Professional computer. You want to accomplish this with the least amount of administrative effort.What should you do?A．Create a new local group. Create Eric's user account. Add Mark's user account and Eric's user account to the new group.B．Create Eric's user account. Copy Mark's profile to Eric's user account.C．Create Eric's user account. Make Eric's user account a member of all the same groups as Mark's user account.D．Create Eric's user account. Copy the registry entries in the subkey that correspond to Mark under HKEY_USERS to the subkey that corresponds to Eric.

2.A user requests access to a new file share.The administrator adds the user to the group with the appropriate access.The user is still unable to access the share.Which of the following actions should the administrator do to resolve the permissions issue？（）A、Request the user to logoff and log back on.B、Add the user as an administrator on their local machine.C、Add the user as an administrator on the server.D、Run an ipconfig /renew on the user’s machine.

3.A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）A、The contrast setting needs to be raised from the default.B、The monitor firmware was not updated.C、The new monitor has a different native resolution.D、The monitor needs to be degaussed to clarify the picture.

4.A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?()A. Warn the userB. Report through proper channelsC. Wipe the driveD. Give the computer back to the user

更多“A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）A、Agree with the user’s complaintsB、Clarify the user’s statementsC、Minimize the user’s critici”相关问题

  • 第1题：

    Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）

    • A、To help the technician learn how to perform the task 
    • B、To determine if the user is performing the task properly 
    • C、To determine if the user is authorized to perform the task 
    • D、To help the technician determine if there is a better way to perform the task in question 

    正确答案:B

  • 第2题：

    A virus has been removed from the user’s machine, but the user still cannot access the Internet.Which of the following should the technician check NEXT?（）

    • A、Disable port forwarding on the router.
    • B、Reboot to Safe Mode and see if the Internet is accessible.
    • C、Format the machine and reinstall the OS.
    • D、Check the web browser’s proxy settings.

    正确答案:D

  • 第3题：

    Bob, a technician, needs to backup a user’s local My Documents on a Windows XP workstation.Which of the following is the QUICKEST way to the user’s folder?（）

    • A、Browse to the root, Documents and Settings, user’s name, and then My Documents
    • B、Browse to the root, Users, Documents and Settings, user’s name, and then My Documents
    • C、Type %system% into the run box
    • D、Type %temp% into the run box, My Documents, and then user’s name

    正确答案:A

  • 第4题：

    A technician needs to use Remote Assistance with a user. The user is asked to use an email application to send the technician an invitation to remotely access the user’s computer. The email application has not been configured in the user’s computer.  Which of the following would be another way for the user to send the Remote Assistance invitation？ （）

    • A、Configuring the Windows Firewall exceptions.
    • B、Using Windows Messenger.
    • C、Configuring My Network Places.
    • D、Using Internet Explorer.

    正确答案:B

  • 第5题：

    A technician has identified prohibited content on a user’s hard drive. Which of the following should be done NEXT?（）

    • A、Warn the user
    • B、Report through proper channels
    • C、Wipe the drive
    • D、Give the computer back to the user

    正确答案:B

  • 第6题：

    Which of the following tools would a technician use to map a drive to a user’s machine?（）

    • A、SSH
    • B、NETUSE
    • C、NETSTAT
    • D、SSL

    正确答案:B

  • 第7题：

    Which of the following describes the BEST course of action when a user continuously calls atechnician with computer issues instead of the helpdesk?（）

    • A、Put all other work orders on hold and assist the user with all their computer issues.
    • B、Have another technician take over support calls for this user.
    • C、Explain that the user needs to fill out a work order for the computer problems.
    • D、Ask the user to call another technician for more in-depth assistance.

    正确答案:C

  • 第8题：

    The technician is moving a user’s files from a Windows XP PC to a Windows Vista PC. Which of the following directories corresponds to each operating system?（）

    • A、c:/users/user1/documents to c:/users/user1/documents
    • B、c:/documents and settings/user1/my documents to c:/users/user1/documents
    • C、c:/documents and settings/user1/my documents to c:/documents and settings/user1/my documents
    • D、c:/users/user1/my documents to c:/users/user1/documents

    正确答案:C

  • 第9题：

    A technician deploys a computer in a public library and wants to give the ability for a user without an account to use the computer with limited permission. Which of the following accounts would the technician setup？（）

    • A、 Guest user account
    • B、 Limited user account
    • C、 Power user account
    • D、 Administrator user account

    正确答案:A

  • 第10题：

    单选题
    A technician replaces a user’s 15 inch LCD with a 20 inch LCD. Later, the user informs thetechnician that icons are very large and the text on the monitor is fuzzy and distorted. Which of the following is MOST likely the cause?（）
    A

    The contrast setting needs to be raised from the default.

    B

    The monitor firmware was not updated.

    C

    The new monitor has a different native resolution.

    D

    The monitor needs to be degaussed to clarify the picture.


    正确答案： B
    解析： 暂无解析

  • 第11题：

    单选题
    A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?（）
    A

    Agree with the user’s complaints

    B

    Clarify the user’s statements

    C

    Minimize the user’s criticism

    D

    Shadow the other technician on the next repair


    正确答案： C
    解析： 暂无解析

  • 第12题：

    单选题
    Which of the following reasons indicate why it is important to have the user demonstrate the task they are trying to perform?（）
    A

    To help the technician learn how to perform the task 

    B

    To determine if the user is performing the task properly 

    C

    To determine if the user is authorized to perform the task 

    D

    To help the technician determine if there is a better way to perform the task in question 


    正确答案： B
    解析： 暂无解析

  • 第13题：

    A user is unable to access the company website on a laptop. A network technician verifies that theuser can access other Internet pages. According to network troubleshooting methodology, which of the following steps should be taken NEXT?（）

    • A、Remotely connect to the user's laptop and review the network configuration settings
    • B、Ping the web server from inside the network to ensure it is still up and running.
    • C、Check to make sure the company's website is accessible from the Internet.
    • D、Ensure the Ethernet cable is securely plugged into the user's laptop

    正确答案:C

  • 第14题：

    Under which of the following circumstances would a technician use IPCONFIG /RENEW?（）

    • A、After an unsuccessful reboot
    • B、If a user’s IP address has been spoofed
    • C、After using IPCONFIG /RELEASE
    • D、If the computer has an ARP address conflict

    正确答案:C

  • 第15题：

    Which of the following is the BEST way to make sure the network printer is automatically installed when the user logs on？（）

    • A、Log onto the user’s computer as a local administrator and install the printer.
    • B、Make sure the user has permission to print to the printer.
    • C、Create and implement a logon script.
    • D、After the user has logged on， install the printer.

    正确答案:C

  • 第16题：

    A user attempts to login to a bookmarked site but is prompted for their social security number,mother’s maiden name and date of birth. Which of the following has MOST likely happened?（）

    • A、The website has updated the security policies.
    • B、The user’s identity has been stolen.
    • C、The browser has been hijacked.
    • D、The user typed the website address incorrectly.

    正确答案:C

  • 第17题：

    A user has been having difficulty with their PC. Which of the following is the BEST response atechnician should give when a user asks for the definition of a particular bluescreen message?（）

    • A、“It is a message that informs the technician of what hardware needs to be replaced.”
    • B、“A bluescreen message is just another name for an error.”
    • C、“It provides the technician with more information about the problem.”
    • D、“It is a complex message that is very difficult to explain to those who are not familiar with computers.”

    正确答案:C

  • 第18题：

    A user reports that their hard drive has failed and needs to be replaced. Which of the following should the technician do FIRST?（）

    • A、Run the hard disk manufacturer’s diagnostic program
    • B、Re-image the drive
    • C、Replace the hard drive and load Windows
    • D、Ask the user diagnostic questions

    正确答案:D

  • 第19题：

    A user wants to be able to receive help from a coworker that is located outside the company’s local office. Which of the following MUST be enabled to allow the user to watch and interact with the coworker simultaneously?（）

    • A、Remote Desktop
    • B、Telnet
    • C、Computer Management
    • D、Remote Assistance

    正确答案:D

  • 第20题：

    A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）

    • A、That the WEP key is disabled
    • B、That the fuser is not faulty
    • C、That the IP is static
    • D、That the buffer is not overloaded

    正确答案:C

  • 第21题：

    Your company has an Exchange Server 2010 organization. A user named User1 is configured as a Delegate for a user named User2. You need to ensure that User1 can add User2 in the From field when sending email messages. Messages that contain User2 in the From field must display User2 as the message sender when recipients receive the messages.  What should you do（）？ 

    • A、Remove User1 as a delegate， and then grant User1 Send As permissions to User2¯s mailbox
    • B、Remove User1 as a delegate， and then grant User1 Send on Behalf permissions to User2¯s mailbox
    • C、Create a Sharing policy， and then grant User1 Modify permissions to User2¯s mailbox
    • D、Create a Sharing policy， and then grant User1 Full Mailbox permissions to User2¯s mailbox

    正确答案:A

  • 第22题：

    单选题
    A user states that a networked printer is not working today, but yesterday the printer worked fine. The technician checks the user’s print queue and sees several jobs in the queue. The queue is flushed, restarted, and the user is still having the same issue. Which of the following should be verified NEXT on the printer? （）
    A

    That the WEP key is disabled

    B

    That the fuser is not faulty

    C

    That the IP is static

    D

    That the buffer is not overloaded


    正确答案： C
    解析： 暂无解析

  • 第23题：

    单选题
    A user attempts to login to a bookmarked site but is prompted for their social security number,mother’s maiden name and date of birth. Which of the following has MOST likely happened?（）
    A

    The website has updated the security policies.

    B

    The user’s identity has been stolen.

    C

    The browser has been hijacked.

    D

    The user typed the website address incorrectly.


    正确答案： D
    解析： 暂无解析

相关内容