An Information Technology （IT） staff has many calls from users who are unable to print or who lose print jobs.  After investigation， the IT staff has determined that the print spooler is stopping sporadically.  Which of the following actions in IBM Direct

第1题：

A technician cannot access the print queue to delete a print job. Which of the following is the MOST likely cause of this issue? （）

• A、Print spooler has stalled
• B、Device driver has failure
• C、Incorrect form is printing
• D、Incompatible driver is installed

第2题：

You are the administrator of the company network. The network consists of a single active directory domain. The network includes 10 servers running Windows Server 2003 and 200 client computers running Windows XP Professional. You install and configure a server named TestKingSrv as a print server. The name of the print queue is //TestKingSrv/laserprinter. You assign the Everyone group the Allow - Print permissions. A user named Lisa in the Finance department reports that she is unable to print to //TestKingSrv/laserprinter. Several other users report that they are unable to print to //TestKingSrv/laserprinter. You log on to Lisa's computer and submit several print jobs, but none of them print and no error message is displayed. In Printers and Faxes on Lisa's computer, you open //TestKingSrv/laserprinter. You see the following status of the print queue: "laserprinter on TestKingSrv is unable to connect". You are able to ping TestKingSrv. You need to ensure that print jobs submitted to //TestKingSrv/laserprinter will be printed. What should you do?（）

• A、On a domain controller, create a shared printer object in Active Directory for //TestKingSrv /laserprinter.
• B、From a command prompt on Lisa's computer, run the Net Print //TestKingSrv /lasterprinter command.
• C、On Lisa's computer, open the Services console and restart the Print Spooler service.
• D、On Lisa's computer, open the Services console and connect to TestKingSrv. Restart the Print Spooler service.

第3题：

A user needs assistance in troubleshooting a printing problem. The print job seems to process correctly at the workstation but never comes out of the printer. Which of the following should atechnician recommend?（）

• A、Restart the print job in the print queue.
• B、Print a test page from the printer properties.
• C、Run the Add Printer Wizard.
• D、Restart the print spooler service.

第4题：

Uses are unable to print to any of the network printers. Which of the following should the administrator perform FIRST？（）

• A、 Reboot the printer server.
• B、 Reinstall the drivers for the printers.
• C、 Restart the print spooler service.
• D、 Reboot the printers.

第5题：

A customer who is reducing their technical staff has requested an Intel server proposal from various vendors. Which of the following is most relevant to this proposal？（）

• A、Systems Management
• B、Grid Computing
• C、Advanced Energy Manager （AEM）
• D、Remote KVM

第6题：

You are the network administrator for your company. The network consists of a single Active Directory domain. All network servers run Windows Server 2003.A server named Print1 has a print device directly connected to the parallel port. The print device is shared for use by all users. Peter is the IT manager. Peter reports that his documents are often printed after documents submitted by other users. You need to ensure that Peter's documents take precedence over documents submitted for printing by other users. However, if a document is already printing, the printing must not be interrupted. What should you do? （）

• A、Configure the printer permissions to assign the Allow - Take Ownership permission to Peter. Restart the Print Spooler service on Print1.
• B、Make Peter's user account the owner of the printer. Restart the Print Spooler service on Print1.
• C、Create a new printer on Print1 and configure it to print to the print device. In the Advanced tab of the new printer properties, select the Print directly to the printer option. Configure Peter's computer to print to the new printer.
• D、Create a new printer on Print1 and configure it to print to the print device. Modify the priority of the new printer. Configure Peter's computer to print to the new printer.

第7题：

You work as the IT professional in an international company which is named wikigo. You are experienced in implementing and administering a network operating system. You are specialized in configuring IP addressing and services, configuring name resolution and network access and so on. Your company has a server named printer a that runs windows server 2008. Printer a has the print services server role installed. You have to reduce the so what action should you perform?（）

• A、After you open the print management console, you should open the properties of each individual printer on printer A and clear the enable advanced printing features option.
• B、After you open the event viewer console, a custom view for the system log should be created. Exclude the events that are notified by event ID 10 from the filter.
• C、After you open the print management console, you should open the properties of printer A and clear the log spooler information events option.
• D、After you open the print management console, you should open the properties of printer A and clear the show informational notifications for network printers option.

第8题：

Your company network consists of a single Active Directory domain named The network has a print server running Windows 2003 Server. A single printer is installed on the print server. Technicians in the IT Support department have the necessary permissions to manage printers on the print server. You are a member of the Domain Admins group. A user in the Accounts department reports that his documents are not printing. A technician named John examines the print queue and finds a list of documents waiting to be printed. John tries to delete the documents from the queue but is unsuccessful. You need to enable users to successfully print. What should you do?（）

• A、Install a new print device. Reconfigure the printer to send print jobs to the new print device.
• B、Stop and restart the Print Spooler service on the print server. Instruct users to resubmit their print jobs.
• C、Install a second instance of the printer. Configure the print queue to hold mismatched documents. Redirect the original printer to the new printer.
• D、Install a second instance of the printer. Delete the original printer. Instruct users to resubmit their print jobs.

第9题：

第10题：

第11题：

第12题：

第13题：

You are the network administrator for All network servers run Windows Server 2003. A server named PrintTK1 has a print device directly connected to the parallel port. The print device is shared for use by all users. Peter is the IT manager. Peter reports that his documents are often printed after documents submitted by other users. You need to ensure that Peter's documents take precedence over documents submitted for printing by other users. However, if a document is already printing, the printing must not be interrupted. What should you do?（）

• A、Configure the printer permissions to assign the Allow - Take Ownership permission to Peter. Restart the Print Spooler service on PrintTK1.
• B、Make Peter's user account the owner of the printer. Restart the Print Spooler service on PrintTK1.
• C、Create a new printer on PrintTK1 and configure it to print to the print device. In the Advanced tab of the new printer properties, select the Print directly to the printer option. Configure Peter's computer to print to the new printer.
• D、Create a new printer PrintTK1 and configure it to print to the print device. Modify the priority of the new printer. Configure Peter's computer to print to the new printer.

第14题：

A customer reports that the laser printer produces poor quality printouts. Having arrived onsite, the technician has a discussion with the customer and reviews some examples of their print jobs. Which of the following should the technician do NEXT? （）

• A、Clean the toner cartridge.
• B、Change the paper.
• C、Replace the fuser.
• D、Print a test page.

第15题：

Memory utilization by the print spooler process is constantly climbing after users begin to print to acertain type of printer.  Which of the following is the MOST likely cause of the problem？（）

• A、 Corrupted print spooler software
• B、 Memory leak in one of the print drivers
• C、 The disk drive is out of free space
• D、 Memory leak in the print spooler

第16题：

Users are unable to complete print jobs sent to a network printer from an AIX server.  Which command can be run to look at the print queue?（）

• A、lpstat 
• B、prtconf 
• C、lpd 
• D、netstat 

第17题：

You work as a database administrator for Certkiller .com. While loading data into the Certkiller STAFF table using Oracle Enterprise Manager 10g Database Control， you find the status of the job as failed. On further investigation， you find the following error message in the output log： ORA-01653 unable to extend table HR. Certkiller STAFF by 8 intablespaceUSERS Which task would you perform to load the data successfully without affecting the users who are accessing the table？（）

• A、Restart the database instance and run the job
• B、Truncate the Certkiller STAFF table and run the job
• C、Delete all rows from the Certkiller STAFF table and run the job
• D、Increase the size of the USERStablespacethe and run the job
• E、Increase the size of the database default permanenttablespaceand run the job

第18题：

You are the desktop administrator of your company’s network. You install a print device on a Windows XP Professional computer. This print device should be used only by the desktop administration staff and by managers. You share the printer on the network as DTA-Print and assign Allow - Print permissions to the DTA-S group, which includes staff members’ accounts, and the DTA-M group, which includes managers’ accounts. Later, the managers report that they must wait a long time for their jobs to print. You discover that the desktop administration staff generates many problematic print jobs. As a result, the managers’ print jobs must wait a long time in the print queue. You need to ensure that the managers’ print jobs print as quickly as possible while minimizing hardware costs. What should you do?（）

• A、Install a second printer for the same print device on the Windows XP Professional computer. Share this printer as DTA-Manager, and grant Allow - Print permission to the DTA-M group only. Configure a priority setting of 1 on DTA-Print. Configure a priority setting of 99 on DTA-Manager.
• B、Install a second printer for the same print device on the Windows XP Professional computer. Share this printer as DTA-Manager, and grant Allow - Print permissions to the DTA-M group only. Configure a priority setting of 99 on DTA-Print. Configure a priority setting of 1 on DTA-Manager. 
• C、Connect a second print device to the Windows XP Professional computer. Create a printer pool from the first defined printer. Configure a priority setting of 1 on the printer pool.  Grant Allow - Manage Documents permission to DTA-M group.
• D、Connect a second print device to the Windows XP Professional computer. Create a printer pool from the first defined printer. Configure a priority setting of 99 on the printer pool.  Grant Allow - Manage Documents permission to DTA-M group. 

第19题：

You are the administrator of a Windows 2000 Professional computer that has a shared printer. Several departments in your company use the shared printer. The sales department frequently prints multiple-page presentation graphics， which take a long time to print. Users in other departments who have short messages to print must wait an unnecessarily long time for their jobs to print. You want to improve the efficiency of printing for all users who use the shared printer. You want to accomplish this with the least amount of administrative effort. What should you do？ （）

• A、Configure the priority of the printer to 50. Add a new printer， and set the priority to 1.  For the new printer， deny Print permission for users in the sales department.
• B、Configure the priority of the printer to 50. Add a new printer， and set the priority to 95  For the new printer， deny Print permission for users in the sales department.
• C、Monitor the print queue， and raise the priority of all the print jobs that are sent by users who are not members of the sales department.
• D、Delete the old printer. Add a new printer， and set the priority to a higher value. Pause the print queue only when graphic-intensive print jobs are printing.

第20题：

A user’s document will not print, and as a result sends the same print job several times to the printer. A technician notices that the print queue is still waiting for the first job to finish before printing successive jobs. Which of the following would BEST resolve this issue?（）

• A、Restart the print spooler service
• B、Delete the files in C:/Windows/Spool32
• C、Delete all print jobs after the first one
• D、Print a Windows test page

第21题：

第22题：

第23题：