听力原文:W: Manager, I have to inform. you that there is an error in our invoice to Mr. Smith for the shoes he ordered on May 25.
M: OK, just change "carriage forward" to "carriage paid". We can't lose this customer.
Q: What did the customer order on May 25?
(12)
A.Invoice.
B.Shoes.
C.Carriage.
D.Error.
第1题:
听力原文:W: Hi, Sam, I hate to bother you but I wonder if I could have a word with you?
M: Sounds so serious. What's up?
W: Well, the landlord just informed me that he's going to increase our rent by two hundred. I'm wondering how you feel about it.
M: How do I feel about it? No way! In our tenancy agreement, it says he will have to give us a notice three months in advance if he wants to increase the rent.
W: Yeah, that's right! It's gotta be three months later. Well, I think he realizes his rental fee is below the market rate and he must be feeling a bit ripped off when he could be charging a couple hundred extra. What do you think Sam? Should we agree to the raise or find somewhere else?
M: Good question. I'm not sure either. The location we're at now is quite convenient. Close to the grocery and near the subway. It'll be hard to find another location like this one.
W: I wonder whether he'll allow room for negotiation. Perhaps a hundred dollars instead of two. Maybe he might be more willing to give a bit if we speak to him right way.
M: Well, he seems to be a nice guy to talk to. But what if he refuses? Would you go for two then?
W: Well, I guess I would, since it'll be hard to find such a convenient location. Besides, it's close to my school and I can sleep a little later in the mornings.
M: Ha! I figured that's what you'd be concerned about. Well, I have to give it some serious thought. I'm not sure I can afford to cough up an extra hundred a month just to make sure I can sleep in an extra 15 minutes.
W: Didn't you get your loan recently? That'll cover what you need. Besides, if you could just stop spending so much on cafeteria snacks you'd have lots of money to spare.
M: Yeah, but I'm thinking of getting a new laptop.
W: Well, I tell you, there aren't a lot of apartments that are cheaper, even with this new increase.
M: I know, so when does he want us to come back on this?
W: He told me to let him know this weekend.
M: Sure, by then I should be able to make up my mind.
(20)
A.Where they should move.
B.How to negotiate with the landlord.
C.How to fight the increase.
D.Whether to accept an increase in rent or move.
第2题:
A. OK, we will pass on the report to you as soon as we get it.
B. It’s not complicated. Just fill in a form. and sign it.
C. For our long-term clients, we only charge some direct fees.
第3题:
CLERK: Hello, Big City Electricity, how may I help you today
PETERS:__1__.
CLERK: May I have your account number
PETERS: Certainly, it’s 4392107.
CLERK: Thank you, is this Mr. Peters
PETERS: Yes, this is Mr. Peters.
CLERK: Thank you. What can I help you with
PETERS: ___2_.
CLERK: I’m sorry to hear that___2_.
PETERS: The bill is 300% higher than last month.
CLERK: Terribly sorry for that. Let me ask you a few questions and then I’ll see what I can do.
PETERS: OK, Thank you for your help.
CLERK: Of course, thank you for calling this to our attention. Now, how much do you usually pay for your electricity
PETERS: I usually pay about $50 a month.
CLERK: Thank you.___4_
PETERS: $200. I can’t understand why.
CLERK: Yes, Mr. Peters. Was your usage different in any way
PETERS: No, it was an average month.
CLERK: I’m sorry there certainly seems to be a mistake.
PETERS: Well, I’m happy you agree with me.
CLERK: I’ll contact a service representative. And what’s your phone number
PETERS: 408-533-0875
CLERK:___5_. We’ll do our best to change this as quickly as possible. PETERS: Thank you for your help in clearing this up.
A. I think I’ve been overcharged for the past month.
B. I’m terribly sorry about the mistake.
C. I’m calling concerning my electricity bill.
D. And how much did we charge on this bill
E. Why do you think we charged you too much
第4题:
听力原文:M: I've lost my credit card issued by your bank. What should I do, please?
W: I am sorry for that. But you have to go to that counter over there for the card business.
Q: Why does the customer come to the bank?
(15)
A.He got a credit card of his friend and come to ask how to use it.
B.He got a card and did not know whose card it is.
C.He has lost his credit card and come to ask what to do.
D.He has found a credit card and come to ask what to do.
第5题:
听力原文:W: What is the rate of exchange?
M: Sorry, I'm not sure. You will have to ask at the exchange desk. He can give you the exchange rate.
Q: Where can he find the exchange rate?
(12)
A.At the exchange desk.
B.On the board.
C.On the desk.
D.On the notebook.
第6题:
听力原文:We have to inform. you that the documents you presented have been received without the original.
(7)
A.The documents presented by you are original.
B.The documents we received are not original.
C.You are requested to present other documents.
D.The documents presented to us are in order.
第7题:
Part A
Directions: Read the following four texts. Answer the questions below each text by choosing A,B, C or D. Mark your answers on ANSWER SHEET I. (40 points)
Text 1
We can make mistakes at any age. Some mistakes we make are about money. But most mistakes are about people. "Did Jerry really care when I broke up with Helen? .... When I got that great job, did Jim really feel good about it, as a friend? Or did he envy my luck?" "And Paul—why didn't pick up that he was friendly just because I had a car?" When we look back, doubts like these can make us feel bad. But when we look back, it' s too late.
Why do we go wrong about our friends or our enemies? Sometimes what people say hides their real meaning. And if we don' t really listen we miss the feeling behind the words. Suppose someone tells you, "You' re a lucky dog." That' s being friendly. But "lucky dog?" There's a bit of envy in those words. Maybe he doesn't see it himself. But bringing in the "dog" bit puts you down a little. What he may be saying is that the doesn't think you deserve your luck.
"Just think of all the things you have to be thankful for," is another noise that says one thing and means another. It could mean that the speaker is trying to get you to see your problem as part of your life as a whole. But is he? Wrapped up in this phrase is the thought that your problem isn’t important. It' s telling you to think of all the starving people in the world when you haven' t got a date for Saturday night.
How can you tell the real meaning behind someone' s words? One way is to take a good look at the person talking. Do his words fit the way he looks? Does what he says agree with the tone of voice?
His posture? The look in his eyes? Stop and think. The minute you spend thinking about the real meaning of what people to you may save another mistake.
21. This passage is mainly about______.
A) how to interpret what people say
B) what to do when you listen to others talking
C) how to avoid mistakes when you communicate with people
D) why we go wrong with people sometimes
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第13题:
听力原文:W: Henry, I understand your invoice for US $ 1,000 is due for payment at the end of this month. Please allow me to defer payment until four weeks later.
M: That's all right. We won't press you for immediate payment. Send us your check later on when you have money.
Q: What does the woman ask for?
(12)
A.Immediate payment.
B.Deferred payment.
C.Invoice.
D.US $1,000.
第14题:
听力原文:M: Would you please tell me where I can change the RMB Yuan back into US dollars?
W: OK, just go to the Counter No. 16. They will do this for you.
Q: Which counter can offer the service of reconversion for the customer?
(19)
A.Counter No.12.
B.Counter No.6.
C.Counter No.15.
D.Counter No.16.
第15题:
听力原文:M: Could you tell me what specific document you will provide?
W: Together with the draft, we'll also send you a complete set of bills of lading, an invoice, an export license, an insurance policy, a certificate of origin, and a certificate of inspection.
Q: What document the woman did not mention?
(14)
A.Bills of lading.
B.Consular invoice.
C.Insurance policy.
D.Certificate of origin.
第16题:
听力原文:M: Good morning! This is a demand draft for one thousand American dollars. May I have it discounted here?
W: Sorry, immediate encashment of a foreign bill is not allowed. You may entrust it to us for collection. But it takes time.
Q: What should the man do if he wants to get the payment of the draft?
(18)
A.He has to show the clerk his passport.
B.He has to entrust the draft for collection to the bank.
C.He has to fill in some forms.
D.He has to endorse the draft.
第17题:
A、will not
B、may not
C、can't
D、needn't
第18题:
Stranger: I wonder if you could spare me a few minutes of your time?
Woman: ______
A、May I take a message?
B、I don't know if I can.
C、What have you decided?
D、You may have it longer if you like.
第19题:
One afternoon Mrs. Green’s husband wanted to catch the 3:30 flight to London to have an important meeting. She was very surprised when he telephoned her at 5 o’clock and said that he was still at the airport.
“What happened to you?” asked Mrs. Green.
“Well,” said Mr. Green, “Everything was going fine. I got my ticket, checked my luggage and waited in line at the gate. I walked across the runway to the airplane and I saw my friend Jack Scott, who was an airplane engineer. I shouted to him and a policeman caught me.”
“Why did he catch you?”
“I don’t know,” said Mr. Green, “As soon as he heard my shout, he ran towards me and caught me.”
“What did you shout to your friend?”
“All I said was ‘Hi, Jack’ . You know that’s the usual way we say hello to our friends.”
“But you don’t know the sentence ‘Hi, Jack ’ also means to take control of a plane by force(武力).”
56. How did Mr. Green want to go to London?__________ .
A. By train B. By bus C. By airplane
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