更多“(c) Discuss TWO limitations of the Boston Consulting Group matrix as a strategic planning tool. (4 marks)”相关问题
  • 第1题:

    Susan is aware of benchmarking as a useful input into performance measurement and strategic change.

    (b) Assess the contribution benchmarking could make to improving the position of the Marlow Fashion Group

    and any limitations to its usefulness. (8 marks)


    正确答案:

    (b) Benchmarking at Marlow Fashion will not be an easy exercise. Marlow Fashion has developed a distinctive way of reaching
    its markets that means direct comparisons will be hard to make. Certainly, it can carry out historical benchmarking in
    comparing how its own processes and activities have improved, or otherwise, over a relevant period of time. Unfortunately,
    this is likely to simply confirm worsening performance. It can compare its own key operations against the ‘best in class’;
    regardless of which industry the excellent performer comes from. It could and should have been carrying out competitive
    benchmarking on the retail side of the business where information should be more easily available. There may be an
    opportunity to benchmark itself against firms that have gone through a similar crisis and achieved a successful turnaround.

    In terms of the advantages and disadvantages, the willingness of managers responsible for a key area of performance to
    compare themselves against relevant external performance measures should make them take responsibility for any changes
    necessary. In Marlow Fashion, the acceptance that things have to be done differently will be the first stage in the turnaround.
    Getting managers face-to-face with the problems, accepting responsibility for change and recognising that the necessary
    changes are ‘doable’ is an important stage in creating a willingness to change. The disadvantages are that every organisation
    and situation is different and there is no one best way. Marlow Fashion thought it had discovered the best way and this created
    an unwillingness to change. There is also the danger that you are solving today’s problems with yesterday’s solutions. A good
    competitor will be trying to maintain its competitive advantage through constantly improving its processes. It also has a vested
    interest in trying to prevent its improvements from being revealed to its competitors. Also, many of the ‘softer’ processes –
    typically involving people – are difficult if not impossible to replicate in another organisation. These advantages are to do with
    culture and leadership and not easily transferable to another organisation and the context in which it is operating.

  • 第2题:

    There is considerable evidence that small firms are reluctant to carry out strategic planning in their businesses.

    (b) What are the advantages and disadvantages for Gould and King Associates in creating and implementing a

    strategic plan? (8 marks)


    正确答案:
    (b) Clearly, there is a link between the ability to write a business plan and the willingness, or otherwise, of small firms to carry
    out strategic planning. Whilst writing a business plan may be a necessity in order to acquire financial support, there is much
    more question over the benefits to the existing small business, such as Gould and King, of carrying out strategic planning.
    One of the areas of greatest debate is whether carrying out strategic planning leads to improved performance. Equally
    contentious is whether the formal rational planning model is worthwhile or whether strategy is much more of an emergent
    process, with the firm responding to changes in its competitive environment.
    One source argues that small firms may be reluctant to create a strategic plan because of the time involved; small firms may
    find day-to-day survival and crisis management prevents them having the luxury of planning where they mean to be over the
    next few years. Secondly, strategic plans may also be viewed as too restricting, stopping the firm responding flexibly and
    quickly to opportunities and threats. Thirdly, many small firms may feel that they lack the necessary skills to carry out strategic
    planning. Strategic planning is seen as a ‘big’ firm process and inappropriate for small firms. Again, there is evidence to
    suggest that owner-managers are much less aware of strategic management tools such as SWOT, PESTEL and mission
    statements than their managers. Finally, owner-managers may be reluctant to involve others in the planning process, which
    would necessitate giving them access to key information about the business. Here there is an issue of the lack of trust and
    openness preventing the owner-manager developing and sharing a strategic plan. Many owner-managers may be quite happy
    to limit the size of the business to one which they can personally control.
    On the positive side there is evidence to show that a commitment to strategic planning results in speedier decision making,
    a better ability to introduce change and innovation and being good at managing change. This in turn results in better
    performance including higher rates of growth and profits, clear indicators of competitive advantage. If Gould and King arelooking to grow the business as suggested, this means some strategic planning will necessarily be involved

  • 第3题:

    (b) Ratio analysis in general can be useful in comparing the performance of two companies, but it has its limitations.

    Required:

    State and briefly explain three factors which can cause accounting ratios to be misleading when used for

    such comparison. (6 marks)


    正确答案:
    (b) (i) One company may have revalued its assets while the other has not.
    (ii) Accounting policies and estimation techniques may differ. For example, one company may use higher depreciation rates
    than the other.
    (iii) The use of historical cost accounting may distort the capital and profit of the two companies in different ways.
    Other answers considered on their merits.

  • 第4题:

    (b) Discuss ways in which the traditional budgeting process may be seen as a barrier to the achievement of the

    aims of EACH of the following models for the implementation of strategic change:

    (i) benchmarking;

    (ii) balanced scorecard; and

    (iii) activity-based models. (12 marks)


    正确答案:
    (b) Benchmarking
    Benchmarks enable goals to be set that may be based on either external measures of ‘best practice’ organisations or internal
    cross-functional comparisons which exhibit ‘best practice’. A primary aim of the traditional budgeting process is the setting of
    realistic targets that can be achieved within the budget period. The setting of realistic targets means that the extent of
    underperformance against ‘best practice’ standards loses visibility, and thus short-term financial targets remain the
    predominant focus of the traditional budgeting process. It is arguable that because the budgetary reporting system purports
    to give managers ‘control’, there is very little real incentive to seek out benchmarks which may be used to raise budgeted
    performance targets. Much depends upon the prevailing organisational culture since benchmarking may be viewed as an
    attempt by top management to impose impossible targets upon operational managers. The situation is further exacerbated
    where organisations do not measure their success relative to their competition.
    Balanced scorecard
    The Balanced scorecard is often misunderstood as a consequence of the failure by top management to ensure that it is
    implemented effectively within the organisation. Thus it may be viewed as the addition of a few non-financial measures to
    the conventional budget. In an attempt to overcome this misperception many management teams now establish a
    performance-rewards linkage based upon the achievement of Scorecard targets for the forthcoming budget period.
    Unfortunately this can precipitate dysfunctional behaviour at every level within the organisation.
    Even in situations where the Scorecard has been well-designed and well-implemented it is difficult for it to gain widespread
    acceptance. This is because all too often there exists a culture which places a very high value upon the achievement of the
    fixed annual targets in order to avoid the loss of status, recognition and rewards.
    A well-constructed Scorecard contains a mix of long-term and short-term measures and therefore drives the company in the
    direction of medium-term strategic goals which are supported by cross-functional initiatives. On the other hand, the budgeting
    process focuses the organisation on the achievement of short-term financial goals supported by the initiatives of individual
    departments. Budgets can also act as an impediment to the acceptance of responsibility by local managers for the
    achievement of the Scorecard targets. This is often the case in situations where a continued emphasis exists on meeting shortterm
    e.g. quarterly targets.
    Activity-based models
    Traditional budgets show the costs of functions and departments (e.g. staff costs and establishment costs) instead of the costs
    of those activities that are performed by people (e.g. receipt of goods inwards, processing and dispatch of orders etc). Thus
    managers have no visibility of the real ‘cost drivers’ of their business. In addition, it is probable that a traditional budget
    contains a significant amount of non-value-added costs that are not visible to the managers. The annual budget also tends
    to fix capacity for the forthcoming budget period thereby undermining the potential of Activity-based management (ABM)
    analysis to determine required capacity from a customer demand perspective. Those experienced in the use of ABM
    techniques are used to dealing with such problems, however their tasks would be much easier to perform. and their results
    made more reliable if these problems were removed.

  • 第5题:

    (e) Briefly discuss FOUR initiatives that management might consider in order to further enhance profitability.

    (4 marks)


    正确答案:
    (e) In order to enhance profitability management might take the following actions:
    (i) Increase the maximum capacity of the circus.
    (ii) Undertake a detailed review of operating costs which are budgeted at £239,200,000. Such a review might identify nonvalue
    added costs which may be eliminated thereby increasing profitability.
    (iii) Enter into a strategic arrangement with large hotels and travel agencies to offer travel and accommodation inclusive
    arrangements for visitors to Cinola Island. This might help to increase the number of visitors to the zoo thereby increasing
    profits.
    (iv) Change the price structure and entitlement of tickets so that purchasers might visit Cinola Island on two separate days
    in order to attend the zoo and circus. Additional revenues would arise as a consequence of the increased number of
    visitors to the zoo, thereby increasing profitability.
    (v) Hold prize draws for free tickets to the zoo for families on an ‘all-inclusive basis’, including restaurants, photographs,
    souvenirs etc.
    N.B. Only four initiatives were required to be discussed.

  • 第6题:

    (b) Briefly explain THREE limitations of negotiated transfer prices. (3 marks)


    正确答案:
    (b) Negotiated transfer prices suffer from the following limitations:
    – The transfer price which is the final outcome of negotiations may not be close to the transfer price that would be optimal
    for the organisation as a whole since it can be dependent on the negotiating skills and bargaining powers of individual
    managers.
    – They can lead to conflict between divisions which may necessitate the intervention of top management to mediate.
    – The measure of divisional profitability can be dependent on the negotiating skills of managers who may have unequal
    bargaining power.
    – They can be time-consuming for the managers involved, particularly where large numbers of transactions are involved.

  • 第7题:

    (ii) Briefly explain the extent to which the application of sensitivity analysis might be useful in deciding

    which refrigeration system to purchase and discuss the limitations inherent in its use. (3 marks)


    正确答案:
    (ii) Sensitivity analysis could be used to assess how responsive the NPV calculated in part (a) in respect of each decision
    option change is to changes in the variables used to calculate it. The application of sensitivity analysis requires that the
    net present values are calculated under alternative assumptions in order to determine how sensitive they are to changing
    conditions. In this particular example then a relatively small change in the forecast cash flows might lead to a change
    in the investment decision. The application of sensitivity analysis can indicate those variables to which the NPV is most
    sensitive and the extent to which these variables may change before an investment results in a negative NPV. Thus the
    application of sensitivity analysis may provide management with an indication of why a particular project might fail. The
    directors of Stay Cool Ltd should give consideration to the potential variations in the independent variables which feature
    in the decision-making process such as:
    – estimated revenues
    – estimated operating costs
    – estimated working lives
    – estimated repair costs
    – the estimated discount rate i.e. cost of capital of each alternative investment.
    Sensitivity analysis has some serious limitations. The use of the method requires changes in each variable under
    consideration are isolated. However management may be focused on what happens if changes occur in two or more
    critical variables. Another problem relating to the use of sensitivity analysis to forecast outcomes lies in the fact that it
    provides no indication of the likelihood of the occurrence of changes in critical variables.

  • 第8题:

    (b) Discuss the statements of the operational manager of Bonlandia and assess their implications for SSH.

    (4 marks)


    正确答案:
    (b) In a market place such as that in which SSH competes, product and service quality assumes critical significance. Quality is
    a key determinant of the financial results and the level of competitiveness achieved by SSH. This will always be the case and
    therefore quality may be viewed as a strategic necessity if SSH is to prosper in the future. Therefore, the statements of the
    manager of Bonlandia operations are myopic at best and unethical at worst! Businesses use software in a variety of different
    ways but poor quality software can do serious harm to businesses. Much will depend on the extent to which a business uses
    its information for strategic reasons as opposed to meeting operational needs. The more a business uses its information
    systems for strategic reasons then the greater the potential damage suffered as a consequence of poor quality software. It is
    wrong for the manager of Bonlandia operations to knowingly promote the installation of poor quality business software in
    clients’ businesses. The effects can be costly to clients in terms of poor planning, control and decision-making with potential
    losses of client goodwill and reputation.

  • 第9题:

    In relation to company law, explain:

    (a) the limitations on the use of company names; (4 marks)

    (b) the tort of ‘passing off’; (4 marks)

    (c) the role of the company names adjudicators under the Companies Act 2006. (2 marks)


    正确答案:

    (a) Except in relation to specifically exempted companies, such as those involved in charitable work, companies are required to indicate that they are operating on the basis of limited liability. Thus private companies are required to end their names, either with the word ‘limited’ or the abbreviation ‘ltd’, and public companies must end their names with the words ‘public limited company’ or the abbreviation ‘plc’. Welsh companies may use the Welsh language equivalents (Companies Act (CA)2006 ss.58, 59 & 60).
    Companies Registry maintains a register of business names, and will refuse to register any company with a name that is the same as one already on that index (CA 2006 s.66).
    Certain categories of names are, subject to the decision of the Secretary of State, unacceptable per se, as follows:
    (i) names which in the opinion of the Secretary of State constitute a criminal offence or are offensive (CA 2006 s.53)
    (ii) names which are likely to give the impression that the company is connected with either government or local government authorities (s.54).
    (iii) names which include a word or expression specified under the Company and Business Names Regulations 1981 (s.26(2)(b)). This category requires the express approval of the Secretary of State for the use of any of the names or expressions contained on the list, and relates to areas which raise a matter of public concern in relation to their use.
    Under s.67 of the Companies Act 2006 the Secretary of State has power to require a company to alter its name under the following circumstances:
    (i) where it is the same as a name already on the Registrar’s index of company names.
    (ii) where it is ‘too like’ a name that is on that index.
    The name of a company can always be changed by a special resolution of the company so long as it continues to comply with the above requirements (s.77).

    (b) The tort of passing off was developed to prevent one person from using any name which is likely to divert business their way by suggesting that the business is actually that of some other person or is connected in any way with that other business. It thus enables people to protect the goodwill they have built up in relation to their business activity. In Ewing v Buttercup
    Margarine Co Ltd (1917) the plaintiff successfully prevented the defendants from using a name that suggested a link with
    his existing dairy company. It cannot be used, however, if there is no likelihood of the public being confused, where for example the companies are conducting different businesses (Dunlop Pneumatic Tyre Co Ltd v Dunlop Motor Co Ltd (1907)
    and Stringfellow v McCain Foods GB Ltd (1984). Nor can it be used where the name consists of a word in general use (Aerators Ltd v Tollitt (1902)).
    Part 41 of the Companies Act (CA) 2006, which repeals and replaces the Business Names Act 1985, still does not prevent one business from using the same, or a very similar, name as another business so the tort of passing off will still have an application in the wider business sector. However the Act introduced a new procedure to deal specifically with company names. As previously under the CA 1985, a company cannot register with a name that was the same as any already registered (s.665 Companies Act (CA) 2006) and under CA s.67 the Secretary of State may direct a company to change its name if it has been registered in a name that is the same as, or too like a name appearing on the registrar’s index of company names. In addition, however, a completely new system of complaint has been introduced.

    (c) Under ss.69–74 of CA 2006 a new procedure has been introduced to cover situations where a company has been registered with a name
    (i) that it is the same as a name associated with the applicant in which he has goodwill, or
    (ii) that it is sufficiently similar to such a name that its use in the United Kingdom would be likely to mislead by suggesting a connection between the company and the applicant (s.69).
    Section 69 can be used not just by other companies but by any person to object to a company names adjudicator if a company’s name is similar to a name in which the applicant has goodwill. There is list of circumstances raising a presumption that a name was adopted legitimately, however even then, if the objector can show that the name was registered either, to obtain money from them, or to prevent them from using the name, then they will be entitled to an order to require the company to change its name.
    Under s.70 the Secretary of State is given the power to appoint company names adjudicators and their staff and to finance their activities, with one person being appointed Chief Adjudicator.
    Section 71 provides the Secretary of State with power to make rules for the proceedings before a company names adjudicator.
    Section 72 provides that the decision of an adjudicator and the reasons for it, are to be published within 90 days of the decision.
    Section 73 provides that if an objection is upheld, then the adjudicator is to direct the company with the offending name to change its name to one that does not similarly offend. A deadline must be set for the change. If the offending name is not changed, then the adjudicator will decide a new name for the company.
    Under s.74 either party may appeal to a court against the decision of the company names adjudicator. The court can either uphold or reverse the adjudicator’s decision, and may make any order that the adjudicator might have made.

  • 第10题:

    (c) Identify and discuss the implications for the audit report if:

    (i) the directors refuse to disclose the note; (4 marks)


    正确答案:
    (c) (i) Audit report implications
    Audit procedures have shown that there is a significant level of doubt over Dexter Co’s going concern status. IAS 1
    requires that disclosure is made in the financial statements regarding material uncertainties which may cast significant
    doubt on the ability of the entity to continue as a going concern. If the directors refuse to disclose the note to the financial
    statements, there is a clear breach of financial reporting standards.
    In this case the significant uncertainty is caused by not knowing the extent of the future availability of finance needed
    to fund operating activities. If the note describing this uncertainty is not provided, the financial statements are not fairly
    presented.
    The audit report should contain a qualified or an adverse opinion due to the disagreement. The auditors need to make
    a decision as to the significance of the non-disclosure. If it is decided that without the note the financial statements are
    not fairly presented, and could be considered misleading, an adverse opinion should be expressed. Alternatively, it could
    be decided that the lack of the note is material, but not pervasive to the financial statements; then a qualified ‘except
    for’ opinion should be expressed.
    ISA 570 Going Concern and ISA 701 Modifications to the Independent Auditor’s Report provide guidance on the
    presentation of the audit report in the case of a modification. The audit report should include a paragraph which contains
    specific reference to the fact that there is a material uncertainty that may cast significant doubt about the entity’s ability
    to continue as a going concern. The paragraph should include a clear description of the uncertainties and would
    normally be presented immediately before the opinion paragraph.

  • 第11题:

    You need to design an access control strategy for the Contact Info and the Order History folders. What should you do?()

    • A、Create a domain local group named Customer Relations in the northwindtraders.com domain. Add the Sales group and the Sales Managers groups to the Customer Relations group. Add the Customer Relationships group to the Customer Information folder. Assign the appropriate permissions. Add the accounts for the sales department users in Boston to the Boston Customer Relationship group. Add the Boston Customer Relationships group to the Customer Relations group. Disable inheritance on the Payment folder
    • B、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Customer Information folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer Relations group. Disable permission inheritance on the Payment folder
    • C、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Order History folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer Relations group. Disable permission inheritance on the Payment folder
    • D、Create a domain local group named Customer Relations in the boston.northwindtraders.com domain. Add the Customer Relations group to the Customer Information folder. Assign the appropriate permissions. Add the Boston Customer Relations group to the Customer **MISSING**

    正确答案:A

  • 第12题:

    单选题
    Your company has an Active Directory Domain Services (AD DS) forest with a single domain.  Domain controllers are located in the company’s offices in New York and Boston.  You deploy a group policy at the domain level that includes security filtering.   You discover that Group Policy object(GPO) settings are being applied to computers in the New York office, but not to computers in the Boston office.   You need to find out which settings are being applied to computers in the Boston office.   What should you do?()
    A

    Run a Group Policy Modeling report against computers in the Boston office.

    B

    Run a Group Policy Results report against computers in the Boston office.

    C

    Use the GpoTool.exe command-line tool.

    D

    Use the RepAdmin.exe command-line tool.


    正确答案: C
    解析: 暂无解析

  • 第13题:

    (c) What changes to Churchill’s existing marketing mix will be needed to achieve the three strategic goals?

    (15 marks)


    正确答案:
    (c) Each of the strategic goals will have a profound impact on the marketing mix as it currently exists. As each goal affects the
    market position of Churchill developing an appropriate marketing mix will be the key to successful implementation of the
    overall growth strategy. The product, the brand and the reputation it creates are at the heart of the company’s marketing
    strategy. Their focus on the premium segment of the market seems a sensible one and one which allows a small family-owned
    business to survive and grow slowly. Evidence suggests this is a luxury indulgence market reflecting changing consumer tastes
    and lifestyles. Managing the product range will be a major marketing activity. While the core products may develop an almost
    timeless quality there will be a need to respond to the product innovations introduced by its much larger competitors. The
    company’s emphasis on the quality of its products resulting from the quality of its ingredients is at the heart of its competitive
    advantage. Growing the product range will also bring the danger of under performing products and a consequent need to
    divest such products. Packaging is likely to be a key part of the products’ appeal and will be an area where constant innovation
    is important.
    Pricing raises a number of issues. Why is Churchill’s core product priced at £1 less than its immediate competition? What is
    the basis on which Churchill prices this product? Each of the methods of pricing has its advantages and disadvantages. Using
    cost plus may create an illusion of security in that all costs are covered, but at the same time raises issues as to whether
    relevant costs have been included and allocated. Should the company price in anticipation of cost reductions as volume
    increases? Should the basis for pricing be what your competitors are charging? As a luxury product one would assume that
    its demand is relatively price inelastic: a significant increase in price e.g. £1 would lead to only a small reduction in quantity
    demanded. Certainly, profit margins would be enhanced to help provide the financial resources the company needs if it is to
    grow. One interesting issue on pricing is the extent to which it is pursuing a price skimming or price penetration policy –
    evidence from the scenario suggests more of a price skimming policy in line with the luxury nature of the product.

    Place is an equally important issue – the vertical integration strategy of the company has led to company-owned shops being
    the main way customers can buy the product. At the same time, this distribution strategy has led to Churchill’s sales being
    largely confined to one region in the UK – although it is the most populous. If Churchill has a desire to grow, does it do this
    through expanding the number of company owned and franchised outlets or look for other channels of distribution in
    particular the increasingly dominant supermarket chains? Each distribution strategy will have significant implications for other
    elements in the marketing mix and for the resources and capabilities required in the company.
    Finally, promotion is an interesting issue for the company. The relatively recent appointment of a sales and marketing director
    perhaps reflects a need to balance the previous dominance of the manufacturing side of the business. Certainly there is
    evidence to suggest that John Churchill is not convinced of the need to advertise. There are some real concerns about how
    the brand is developed and promoted. Certainly sponsorship is now seen as a key part of the firm’s promotional strategy. The
    company has a good reputation but customer access to the product is fairly limited. Overall there is scope for the company
    to critically review its marketing mix and implement a very different mix if it wants to grow.
    The four Ps above are very much the ‘hard’ elements in the marketing mix and Churchill in its desire to grow will need toensure that the ‘softer’ elements of people, physical evidence and processes are aligned to its ambitious strategy.

  • 第14题:

    (c) Discuss the ethical and social responsibilities of the Beth Group and whether a change in the ethical and

    social attitudes of the management could improve business performance. (7 marks)

    Note: requirement (c) includes 2 professional marks for development of the discussion of the ethical and social

    responsibilities of the Beth Group.


    正确答案:
    (c) Corporate social responsibility (CSR) is concerned with business ethics and the company’s accountability to its stakeholders,
    and about the way it meets its wider obligations. CSR emphasises the need for companies to adopt a coherent approach to
    a range of stakeholders including investors, employees, suppliers, and customers. Beth has paid little regard to the promotion
    of socially and ethically responsible policies. For example, the decision to not pay the SME creditors on the grounds that they
    could not afford to sue the company is ethically unacceptable. Additionally, Beth pays little regard to local customs and
    cultures in its business dealings.
    The stagnation being suffered by Beth could perhaps be reversed if it adopted more environmentally friendly policies. The
    corporate image is suffering because of its attitude to the environment. Environmentally friendly policies could be cost effective
    if they help to increase market share and reduce the amount of litigation costs it has to suffer. The communication of these
    policies would be through the environmental report, and it is critical that stakeholders feel that the company is being
    transparent in its disclosures.
    Evidence of corporate misbehaviour (Enron, World.com) has stimulated interest in the behaviour of companies. There has
    been pressure for companies to show more awareness and concern, not only for the environment but for the rights and
    interests of the people they do business with. Governments have made it clear that directors must consider the short-term
    and long-term consequences of their actions, and take into account their relationships with employees and the impact of the
    business on the community and the environment. The behaviour of Beth will have had an adverse effect on their corporate
    image.
    CSR requires the directors to address strategic issues about the aims, purposes, and operational methods of the organisation,
    and some redefinition of the business model that assumes that profit motive and shareholder interests define the core purpose
    of the company. The profits of Beth will suffer if employees are not valued and there is poor customer support.
    Arrangements should be put in place to ensure that the business is conducted in a responsible manner. The board should
    look at broad social and environmental issues affecting the company and set policy and targets, monitoring performance and
    improvements.

  • 第15题:

    (b) Distinguish between strategic and operational risks, and explain why the secrecy option would be a source

    of strategic risk. (10 marks)


    正确答案:
    (b) Strategic and operational risks
    Strategic risks
    These arise from the overall strategic positioning of the company in its environment. Some strategic positions give rise to
    greater risk exposures than others. Because strategic issues typically affect the whole of an organisation and not just one or
    more of its parts, strategic risks can potentially concern very high stakes – they can have very high hazards and high returns.
    Because of this, they are managed at board level in an organisation and form. a key part of strategic management.
    Operational risks
    Operational risks refer to potential losses arising from the normal business operations. Accordingly, they affect the day-to-day
    running of operations and business systems in contrast to strategic risks that arise from the organisation’s strategic positioning.
    Operational risks are managed at risk management level (not necessarily board level) and can be managed and mitigated by
    internal control systems.
    The secrecy option would be a strategic risk for the following reasons.
    It would radically change the environment that SHC is in by reducing competition. This would radically change SHC’s strategic
    fit with its competitive environment. In particular, it would change its ‘five forces’ positioning which would change its risk
    profile.
    It would involve the largest investment programme in the company’s history with new debt substantially changing the
    company’s financial structure and making it more vulnerable to short term liquidity problems and monetary pressure (interest
    rates).
    It would change the way that stakeholders view SHC, for better or worse. It is a ‘crisis issue’, certain to polarise opinion either
    way.
    It will change the economics of the industry thereby radically affecting future cost, revenue and profit forecasts.
    There may be retaliatory behaviour by SHC’s close competitor on 25% of the market.
    [Tutorial note: similar reasons if relevant and well argued will attract marks]

  • 第16题:

    (ii) Briefly discuss FOUR non-financial factors which might influence the above decision. (4 marks)


    正确答案:
    (ii) Four factors that could be considered are as follows:
    (i) The quality of the service provided by NSC as evidenced by, for example, the comfort of the ferries, on-board
    facilities, friendliness and responsiveness of staff.
    (ii) The health and safety track record of NSC – passenger safety is a ‘must’ in such operations.
    (iii) The reliability, timeliness and dependability of NSC as a service provider.
    (iv) The potential loss of image due to redundancies within Wonderland plc.

  • 第17题:

    2 The Information Technology division (IT) of the RJ Business Consulting Group provides consulting services to its

    clients as well as to other divisions within the group. Consultants always work in teams of two on every consulting

    day. Each consulting day is charged to external clients at £750 which represents cost plus 150% profit mark up. The

    total cost per consulting day has been estimated as being 80% variable and 20% fixed.

    The director of the Human Resources (HR) division of RJ Business Consulting Group has requested the services of

    two teams of consultants from the IT division on five days per week for a period of 48 weeks, and has suggested that

    she meets with the director of the IT division in order to negotiate a transfer price. The director of the IT division has

    responded by stating that he is aware of the limitations of using negotiated transfer prices and intends to charge the

    HR division £750 per consulting day.

    The IT division always uses ‘state of the art’ video-conferencing equipment on all internal consultations which would

    reduce the variable costs by £50 per consulting day. Note: this equipment can only be used when providing internal

    consultations.

    Required:

    (a) Calculate and discuss the transfer prices per consulting day at which the IT division should provide

    consulting services to the HR division in order to ensure that the profit of the RJ Business Consulting Group

    is maximised in each of the following situations:

    (i) Every pair of consultants in the IT division is 100% utilised during the required 48-week period in

    providing consulting services to external clients, i.e. there is no spare capacity.

    (ii) There is one team of consultants who, being free from other commitments, would be available to

    undertake the provision of services to the HR division during the required 48-week period. All other

    teams of consultants would be 100% utilised in providing consulting services to external clients.

    (iii) A major client has offered to pay the IT division £264,000 for the services of two teams of consultants

    during the required 48-week period.

    (12 marks)


    正确答案:
    (a) (i) The transfer price of £750 proposed by the IT division is based on cost plus 150% from which it can be deduced that
    the total cost of a consulting day is (100/250) x £750 = £300. This comprises £240 (80%) variable cost and £60
    (20%) fixed cost. In this instance the transfer price should be set at marginal costs plus opportunity cost. It is assumed
    in this situation that transferring internally would result in the IT division having a lost contribution of £750 – £240 =
    £510 per consulting day. The marginal cost of the transfer of services to the HR division is £190 (£240 external variable
    costs less £50 saving due to use of internal video-conferencing equipment). Adding the opportunity cost of £510 gives
    a transfer price of £700 per consulting day. This is equivalent to using market price as a basis for transfer pricing where
    the transfer price is set at the external market price (£750) less any costs avoided (£50) by transferring internally.
    (ii) There is in effect no external market available for one of the required pairs of consultants within the IT division and
    therefore opportunity cost will not apply and transfers should be made at the variable cost per consulting day of £190.
    The other pair of consultants, who would otherwise be 100% utilised in providing consulting services to external clients,
    should be charged at a rate of £700 per day which represents marginal cost plus opportunity cost.
    (iii) The lost contribution from the major client amounts to £264,000/(2 x 240) = £550 less variable costs of £240 =
    £310 per consulting day. Thus, in this instance the transfer price should be the contribution foregone of £310 plus
    internal variable costs of £190 making a total of £500 per consulting day.

  • 第18题:

    (ii) Briefly discuss TWO factors which could reduce the rate of return earned by the investment as per the

    results in part (a). (4 marks)


    正确答案:
    (ii) Two factors which might reduce the return earned by the investment are as follows:
    (i) Poor product quality
    The very nature of the product requires that it is of the highest quality i.e. the cakes are made for human
    consumption. Bad publicity via a ‘product recall’ could potentially have a catastrophic effect on the total sales to
    Superstores plc over the eighteen month period.
    (ii) The popularity of the Mighty Ben character
    There is always the risk that the popularity of the character upon which the product is based will diminish with a
    resultant impact on sales volumes achieved. In this regard it would be advisable to attempt to negotiate with
    Superstores plc in order to minimise potential future losses.

  • 第19题:

    (b) Briefly discuss how stakeholder groups (other than management and employees) may be rewarded for ‘good’

    performance. (4 marks)


    正确答案:
    (b) Good performance should result in improved profitability and therefore other stakeholder groups may be rewarded for ‘good
    performance’ as follows:
    – Shareholders may receive increased returns on equity in the form. of increased dividends and /or capital growth.
    – Customers may benefit from improved quality of products and services, and possibly lower prices.
    – Suppliers may benefit from increased volumes of purchases.
    – Government will benefit from increased amounts of taxation.

  • 第20题:

    3 The Global Hotel Group (GHG) operates hotels in most of the developed countries throughout the world. The directors

    of GHG are committed to a policy of achieving ‘growth’ in terms of geographical coverage and are now considering

    building and operating another hotel in Tomorrowland. Tomorrowland is a developing country which is situated 3,000

    kilometres from the country in which GHG’s nearest hotel is located.

    The managing director of GHG recently attended a seminar on ‘the use of strategic and economic information in

    planning organisational performance’.

    He has called a board meeting to discuss the strategic and economic factors which should be considered before a

    decision is made to build the hotel in Tomorrowland.

    Required:

    (a) Discuss the strategic and economic factors which should be considered before a decision is made to build

    the hotel. (14 marks)


    正确答案:
    (a) Of vital importance is the need for reliable information on which to base the decision regarding the potential investment within
    Tomorrowland, since the lack of such information will only serve to increase the risk profile of GHG.
    The strategic factors that ought to be considered prior to a decision being made to build and operate a hotel in Tomorrowland
    are as follows:
    The competition
    The key notion here is that of the position of GHG relative to its competitors who may have a presence or intend to have a
    presence in Tomorrowland. The strategic management accounting system should be capable of coping with changes that can
    and will inevitably occur in a dynamic business environment. Hence it is crucial that changes such as, the emergence of a
    new competitor, are detected and reflected within strategic plans at the earliest opportunity.
    The government
    The attitude of the government of Tomorrowland towards foreign organisations requires careful consideration as inevitably the
    government will be the country’s largest supplier, employer, customer and investor. The directors need to recognise that the
    political environment of Tomorrowland could change dramatically with a change in the national government.
    Planning and control of operations within Tomorrowland
    Planning and control of operations within Tomorrowland will inevitably be more difficult as GHG might not possess sufficient
    knowledge of the business environment within Tomorrowland. Indeed their nearest hotel is at least 3,000 kilometres away.
    It is vital the GHG gain such knowledge prior to commencing operations within Tomorrowland in order to avoid undue risks.
    The sociological–cultural constraints
    While it is generally recognised that there is a growing acceptability of international brands this might not be the case with
    regard to Tomorrowland. The attitude towards work, managers (especially foreign nationals) and capitalist organisations could
    severely impact on the degree of success achieved within Tomorrowland. In this respect it is vital that consideration is given
    to recognition of the relationships in economic life including demand, price, wages, training, and rates of labour turnover and
    absenteeism.
    Resource utilisation
    A primary consideration relates to whether or not to use local labour in the construction of the hotel. The perceived
    ‘remoteness’ of Tomorrowland might make it an unattractive proposition for current employees of GHG, thereby presenting the
    directors of GHG with a significant problem.
    Communication
    Consideration needs to be given to the communication problems that arise between different countries and in this respect
    Tomorrowland is probably no exception. Language barriers will inevitably exist and this needs to be addressed at the earliest
    opportunity to minimise any risks to GHG.
    The economic factors that ought to be considered prior to a decision being made to build and operate a hotel in Tomorrowland
    are as follows:
    Resource availability
    The hotel should be designed having given due consideration to the prevailing climatic conditions within Tomorrowland which
    might necessitate the use of specific types of building materials. It might well be the case that such building materials are not
    available locally, or are in such scarce supply in which case local supply would prove to be uneconomic.
    Another consideration relates to local labour being available and reliable in terms of its quality.
    Currency stability/restrictions
    The stability of the currency within Tomorrowland assumes critical significance because profit repatriation is problematic in
    situations where those profits are made in an unstable currency or one that is likely to depreciate against the home currency,
    thereby precipitating sizeable losses on exchange. Any currency restrictions need to be given careful consideration. For
    example, it might be the case that hotel guests would be prohibited from paying accommodation bills in a foreign currency
    which would be problematic if the local currency was weak.
    Legislation
    All local and International legislation should be given careful consideration. It might be the case that local legislation via
    various licences or legal requirements favour local hotels.
    Demand
    The potential demand within Tomorrowland will be linked to the local economy. It is a developing economy and this may
    bode well for GHG. However, again the need for reliable information about the size of the market, the extent of competition,
    likely future trends etc is of fundamental importance.
    Financing
    An important decision lies in the availability and associated costs of financing in Tomorrowland which might not have mature
    enough capital markets due to its developmental state. Hence GHG might need to finance using alternative currencies.
    Note: Other relevant comments would be acceptable.

  • 第21题:

    (ii) Discuss TWO problems that may be faced in implementing quality control procedures in a small firm of

    Chartered Certified Accountants, and recommend how these problems may be overcome. (4 marks)


    正确答案:
    (ii) Consultation – it may not be possible to hold extensive consultations on specialist issues within a small firm, due to a
    lack of specialist professionals. There may be a lack of suitably experienced peers to discuss issues arising on client
    engagements. Arrangements with other practices for consultation may be necessary.
    Training/Continuing Professional Development (CPD) – resources may not be available, and it is expensive to establish
    an in-house training function. External training consortia can be used to provide training/CPD for qualified staff, and
    training on non-exam related issues for non-qualified staff.
    Review procedures – it may not be possible to hold an independent review of an engagement within the firm due to the
    small number of senior and experienced auditors. In this case an external review service may be purchased.
    Lack of specialist experience – where special skills are needed within an engagement; the skills may be bought in, for
    example, by seconding staff from another practice. Alternatively if work is too specialised for the firm, the work could be
    sub-contracted to another practice.
    Working papers – the firm may lack resources to establish an in-house set of audit manuals or standard working papers.
    In this case documentation can be provided by external firms or professional bodies.

  • 第22题:

    (b) (i) Discuss the relationship between the concepts of ‘business risk’ and ‘financial statement risk’; and

    (4 marks)


    正确答案:
    (b) (i) Business risk is defined as a threat which could mean that a business fails to meet an ongoing business objective.
    Business risks represent problems which are faced by the management of a business, and these problems should be
    identified and assessed for their possible impact on the business.
    Financial statement risk is the risk that components of the financial statements could be misstated, through inaccurate
    or incomplete recording of transactions or disclosure. Financial statement risks therefore represent potential errors or
    deliberate misstatements in the published accounts of a business.
    There is usually a direct relationship between business risk and financial statement risk. Generally a business risk, if not
    addressed by management, will have an impact on specific components of the financial statements. For example, for
    Medix Co, declining demand for metal surgical equipment has been identified as a business risk. An associated financial
    statement risk is the potential over-valuation of obsolete inventory.
    Sometimes business risks have a more general effect on the financial statements. Weak internal systems and controls
    are often identified as a business risk. Inadequacies in systems and controls could lead to errors or misstatements in
    any area of the financial statements so auditors would perceive this as a general audit risk factor.
    Business risks are often linked to going concern issues, because if a business is failing to meet objectives such as cash
    generation, or revenue maximisation, then it may struggle to continue in operational existence. In terms of financial
    statement risk, going concern is a very specific issue, and the risk is normally the inadequate disclosure of going concern
    problems. In the extreme situation where a business is definitely not a going concern, then the risk is that the financial
    statements have been prepared on the wrong basis, as in this case the ‘break up basis’ should be used.
    Business risk and financial statement risk concepts can both be used by auditors in order to identify areas of the financial
    statements likely to be misstated at the year end. The business risk approach places the auditor ‘in the shoes’ of
    management, and therefore provides deeper insight into the operations of the business and generates extensive business
    understanding.

  • 第23题:

    Your company has an Active Directory Domain Services (AD DS) forest with a single domain.  Domain controllers are located in the company’s offices in New York and Boston.  You deploy a group policy at the domain level that includes security filtering.   You discover that Group Policy object(GPO) settings are being applied to computers in the New York office, but not to computers in the Boston office.   You need to find out which settings are being applied to computers in the Boston office.   What should you do?()

    • A、Run a Group Policy Modeling report against computers in the Boston office.
    • B、Run a Group Policy Results report against computers in the Boston office.
    • C、Use the GpoTool.exe command-line tool.
    • D、Use the RepAdmin.exe command-line tool.

    正确答案:B